Virgin Media Community

Netflix Activation

Moved house last week (18th April) and ever since i have been unable to access Netflix as it is now asking to update payment, i have Netflix standard as part of the Big Bundle package and worked fine at my old house. I have spent many hours/days on t...

Netflix link gone since house move

So I moved house a couple of weeks ago. Everything fine on Virgin Media side, but the day of the move I got an email from VM saying they’d disconnected my Netflix. I thought fine it’ll reappear that day or the next day. But 2 weeks later and I am sti...

Netflix Activation

Resolved! virgin tv go pin reset still not working

cannot watch anything with parental controlsi have reset pin to default on Virgin TV Go still wont accept it. any ideas, keeps going to pin temporarily locked?

Account and Email

I am unable to change passwords for my Virgin Media Account and my Virgin Media Email. I have tried everything suggested on the forum but to no avail. Anybody out there got any other suggestions.

Reregister an existing device

My Virgin Go app keeps asking my phone to reregister it as a device. It is clearly a big problem as so many users are saying the same thing but there seems to be no helpful answers to fix this!

No account number

Hello, I just moved into a new flat, and ordered a self install virgin media kit online. I’ve gotten the order confirmation and other contract documents but none of them had my account number or area reference in it, they were blank, marked with “-“ ...

Webmail - forbidden - AppPassword Reset

I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...

Cancel request

Hi, I have been evicted on the 19th of March 2024, I asked Virgin Media to cancel my contract because I'm in temporary accommodation and I'll no longer use the Internet services. They asked me to pay more than 200 pounds. I told them that I have been...