Virgin Media Community

Poor Customer Service - Frustrating!

I have tried now for over 3 months to resolve and issue with a mobile phone since February 2024. It is my daughters phone! Phone was purchased with virgin, March 23 and obviously now with O2.The phone was less than a year old and we called to discuss...

Lost all content in "sent" emails folder

Have lost all my historical emails from my sent folder. Is there again a problem with blue yonder.co.uk

Email dead from this morning

I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...

Credit file

I am trying to email regarding a default of £0 effecting my joint mortgage application. This is severely effecting my mental health and is making me poorly.I am emailing creditfileamendements but I keep getting bounce backs can someone PLEASE HELP.

Old Ntlworld email account needs deleting due to being hacked and compromised.

I have an old Ntlworld.com email account which was orphaned many years ago when I left Virgin Media.This account has been hacked and I've received a ransom note, from this account, with a password which could have been an old password for the account...

Where do I find my broadband contract end date??

Hi I don't seem to be able to find the end date of my contract anywhere? I've looked everywhere on my account etc. My bill states when it starts but nothing about when it ends. thanks

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

complaint - broadband installation

we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...

Flat 'Unserviceable' after ordering package

Hello,I recently moved into a new flat with my brother, and we decided to take out a new contract with VM. Our initial install date was scheduled for the 15th, then, for reasons unknown, was delayed until the 24th. This is the last update we received...

Cabling works

I want to raise concerns about cabling works in my street but it seems impossible to find a number or email address to contact. I am not a Virgin Media customer. I tried the customer service number but the person was unable to help. Can anyone help?