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£130 bill credit.

Hi,I have communicated by phone and by chat, and no one has given me a solution. I received my first bill for £85.99 ( 2 month - 33£ & others charges £19.99) and my service was connected on 03/27/2024. When I contracted the service they informed me o...

Javo66 by • Joining in
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  • 5 replies
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Weird Speed Test Results

I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up.  However, abou...

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AidyM by • On our wavelength
  • 643 Views
  • 17 replies
  • 0 kudos

Hub 3 replaced and problems with wifi since

Replaced a week ago on April 9th. Since then the WiFi signal keeps dropping I get weak signal messages on our ring doorbell, cannot access the VM connect app it tells me that I am out. I have tried resetting the hub, reinstalled apps to no avail. I h...

Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...

betaspin by • On our wavelength
  • 385 Views
  • 21 replies
  • 0 kudos

Resolved! Broadband signal keeps dropping

Hi, I've had the service for little over a month and the broadband is constantly dropping out. I have a very unhappy family as we had no problems with previous supplier. Any chance I could book an engineer please? 

Hutty11 by • Joining in
  • 166 Views
  • 4 replies
  • 0 kudos

0800 052 9406- phishing or harassment ?

I first received a "courtesy" call on my mobile from this number some 10 days ago, ostensibly Virgin Media wanting to ensure I had the best package available.The caller knew my name and some other information which made me believe that they had acces...

mwc by • Tuning in
  • 4486 Views
  • 3 replies
  • 0 kudos

Hub 5 - can no longer name my devices?

I have most the devices connected to my Hub 5 named for ease of use.  The interface for doing this is buggy at best (you cannot rename stuff on row 3 onward as it overlays the top row items, plus you have to check MAC addresses on another screen firs...

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complaint - broadband installation

we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...

jzbrent by • Joining in
  • 166 Views
  • 4 replies
  • 0 kudos
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