Virgin Media Community

Great Virgin have screwed up my porting

OK ported 11th April don't work properly till 13th Routing issue apparently. Worked till the 18th, Virgin ported it again for some reason. IT FAILED just had a SMS tosay they cant get my old number back please use the number have given you. NOT HAPP...

I would like to cancel on of my two email addresses

I have two email addresses but would like to cancel one of them as I only get spam and threatening emails on it

Cancelled service not cancelled on my bill

Dear Virgin TeamOn 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.Can you investigate and confirm it's b...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Just installed not got what I was told I'd get

I've just had virgin installed and to be fair excellent service. But when I started to set up my channels I was disappointed to find sky witness is not in, and I would have to upgrade. When the gentleman came round to my house he convinced me to move...

unable to send emails from emClient for ntlworld.com email account

Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...

Volt speed boost to 1 gig not applied

Hi I moved house one year ago and signed up for a new Virgin package M500 broadband as part of the move. I also have o2 monthly phone. I can see the volt benefits are showing as applied in my o2 account and Virgin account however I have not had the s...

Virgin media to vodafone porting number

Bought pay as you go sim with vodafone on the 19th of April as my contract with virgin media expired on the 21st. Requested to keep my number gave the guy in vodafone store all info required bought €20 top up he said he will activate it in store, gav...

Home phone not working after engineer visit to fix it.

Engineer visited today to fix the 'no landline' problem. He connected the phone to the new internet hub and said it would be working later over broadband. It has been three hours and the phone does not work via broadband.

Stream is really not good enough

OK, so the stream puck arrived. It's like going back ten years in terms of quality. Unless I'm mistaken, there's no way to watch from start unless it's BBC which jumps to the iPlayer, or itv channels that go to itv X. On sky stream when you select a ...