Virgin Media Community

VM Connect App cannot find Hub 4

My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...

Being made homeless and expected to pay to leave Virgin early.

Hello,I have been issued a Section 21 no fault eviction notice, spoken to customer services to cancel the remainder of my contract only to be told that even though I am to be made homeless I need to pay almost £600 to leave my contract early. My onl...

Resolved! Cancellation Fee Homelessness

In May 2023 my grandmother signed up to virgin media while she was under section 3 of the mental health act, which legally any decisions made during that period of time must not be set, when she became better in June 2023 she decided to carry on payi...

No account number

Hello, I just moved into a new flat, and ordered a self install virgin media kit online. I’ve gotten the order confirmation and other contract documents but none of them had my account number or area reference in it, they were blank, marked with “-“ ...

Resolved! Can't view bills online

For 4 or 5 days now I have been unable to view my bills online. When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...

Moving router to different part of the house

Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?

Moving TV and need extension or new cable.

I am in need of a new cable fitted or extension. Planning to decorate the living room and want to move the TV and relocate virgin box as well.Can I book an engineer, I've tried the WhatsApp chat but get nowhere.

low volume on ITV1

Hello Watching "RedEye" and the sound is so quiet on ITV 1 right now despite the volume being on 69. Is anyone else experiencing the same issue?? I look forward to response and thank you for your time! SlowStar

Manuel payments

Can I make manual payments instead of DD pay over the phone

I need a new TV box and router

My TV box and router are both really old. I can't use WiFi as it's so unreliable and am having to constantly reboot them both but still they are always crashing or going so slow everything times out. How do I get new equipment please.