Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
707601members
3415517posts

Community Activity

Homemover email address..

My daughter moved to an area which virgin do not supply internet, they told her she would not have to pay anything to terminate her contract, she had to send proof of her new address even though they collected the old box from her at her new address,...

360 mini problems

Hi - I’m having problems connecting mini 360 to new tv via WiFi   Worked fine on old tv. Now no welcome or instruction page appears. Screen goes blank when switched to hdm source. I have tried in different ports. The tv is connected via WiFi. Is this...

Changing email address on mobile.

When I access my email on my desktop or laptop, I use the third party email address, and Microsoft security Biometrics. When I try to access my account on my mobile (not Virgin Mobile), I cannot use the Windows biometrics, so have attempted to set up...

Vessel by Tuning in
  • 269 Views
  • 7 replies
  • 0 kudos

superhub 3 flashing green light

today my superhub 3 has a green flashing light, it was fine until 3am this morming when it rebooted 25x (usually after a firmware update it resets 2x only.) it was working 100% fine before this! 郎i have unplugged everything from it for 10 mins, reboo...

IMG_1263.jpeg IMG_1262.png

Broadband package not showing in app

Since upgrading to a volt package, my package does not show under the broadband section of the my virgin media app or in my online account.Tried speaking to WhatsApp customer service but they didn't understand what I meant.Can someone help to fix? 

1000003211.jpg
curtm by Joining in
  • 87 Views
  • 7 replies
  • 0 kudos

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments