Virgin Media Community

External virgin box

Hi,My External box is constantly being kicked and damaged by passers by. (A lot of neighbours have the same issue)This has now resulted in my brown cover been kicked away again and leaving the live wires open to the public. This has also caused issue...

Moving router and TV: house extension

Hi all,We are currently getting a house extension where the old living room is going to be the kitchen and the TV box is now going to be around 15m from the current entry point of the cable.Can I extend the cable under the floor myself or is this som...

slow wifi

im only getting around 30mbps on wifi, I do the test right next to the router.

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

New contract offer not gone through

I have this same issue, any chance you can sort please @Ashleigh_C

Charged for returned equipment

Returned the equipment and received a bill for not returning the equipment, will this be refunded?

I changed my NTL email password but it hasn't changed in Outlook and still works there

Hi so here is the problem I am facing, recently I had a trojan attack on my PC and had my Outlook account compromised, whoever did this gained access to my NTL email address and password, since then I have had numerous emails daily signing me up to a...

Intermittent internet for months now, impossible to get a hold of someone to help

For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...

Extend cancellation date

Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift

Re cable and move connection

I am about to start re decoration in front room and want to move the tv set up to the other side of the room. We are creating a media wall and want to know if an engineer can not only set up the connection the other side but also set the cabling up b...