Virgin Media Community

critcal warning router status

criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;...

Just installed not got what I was told I'd get

I've just had virgin installed and to be fair excellent service. But when I started to set up my channels I was disappointed to find sky witness is not in, and I would have to upgrade. When the gentleman came round to my house he convinced me to move...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

Hub 5x Questions - 2024

Hello,Just signed up for 2Gb and have some questions regarding the router, most answers are from last year so keen to verify current position.1. Where is modem only mode? Is that available yet as alluded to? If not, any ETA? 2. Is the WAN port on 5x ...

External brown box cover

Hello, I am not a VM customer but I have an external brown box on the wall of my new build home.I notice the cover has come off and is nowhere to be seen. The wiring is now exposed. I would like to get the cover replaced so any help / advice would be...

XGS-PON Gig1 Symmetrical upload speed addon

Has anyone had any luck adding the symmetrical upload speed addon to existing XGS-PON Gig1 package?Been on with support @ 03454541111 for 50 mins and they're struggling with it, advisor said I'm the first XGS-PON customer she's had.. Just having to e...

Sound cutting out on some channels on v6 box

The sound keeps cutting out especially on HGTV channel but it does it on terrestrial channels too. HGTV seems to be the worst though as it can be every minute or more. Doesn't matter whether I'm on live, delay or recorded. Rebooting box doesn't hel...

Just installed Virgin but can still get into my account app.

Just installed Virgin but can't still get into my account app. So frustrating

Help - customer service and pods

Can someone tell me how to contact customer service to order pods as I have various black spots around the house which are not registering as such because NO WIFI! Calls prompt a link which resets the hub NOT NECESSARY. I cannot work out how to get t...

Child Safe Not Working

This feature is still not working. It is enabled in settings, i have rebooted and rest my router, left for 1 hour etcStill the same, type PORN into any search engine and there it is!!!!!!!!!!!!!!!Keep getting passed from pillar to post with this. It ...