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Community Activity

Hub 5x Modem Mode

As a new full-fibre customer, I've recently encountered an issue that I'd like to address. I've realised that I'm unable to utilise my own, expensive, wireless mesh system because the Virgin Media hub provided does not support modem mode. In my opini...

lancsdw by Tuning in
  • 7201 Views
  • 53 replies
  • 1 kudos

My Virgin Media, cookies and passwords

 HelloI've a few questions regarding the security of my "My Virgin Media" account.Firstly, how long do "My Virgin Media" session cookies remain active/valid from the time of logging in before expiring? Or do they remain active/valid indefinitely?Seco...

UHD

Got Email yesterday 28/3 saying UHD was Free for 2 weeks.  This was 5 days BEFORE I got the email.  Still cannot get it although im on the MEGA TV package.  How do I correct this

Dinger by On our wavelength
  • 1 Views
  • 0 replies
  • 0 kudos

Reward

Hello,There should be a reward board.I had Virgin Media installed on June-2023 with a reward recommendation from my brother.Guess what. Nil Reward.Aklamio are as useless as a Chocolate Teapot.Does Virgin ever honour a Reward.

Resolved! Security key for credit agreement

Hi, I’m trying to find out when my credit agreement ends. I’m pretty sure it’s this month. I can’t upgrade because it’s telling me I should check for outstanding money owed on the agreement,  and don’t want to upgrade if I have a large outstanding ba...

Chez9006 by Joining in
  • 1902 Views
  • 22 replies
  • 0 kudos

contract offer not activated

Hi I recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you he...

Mitch4 by On our wavelength
  • 106 Views
  • 5 replies
  • 1 kudos

Upgrade to M500

Good evening, guys.I got a call this afternoon from a lovely girl, working for Virgin Media, who offered me to upgrade my contract, based on M250 Fibre Broadband, to a brand new M500.With the upgrade I'd receive a brand new Media Hub 5, a O2 SIM card...

Andy70g by Joining in
  • 232 Views
  • 11 replies
  • 0 kudos

Need to remove/clear all devices on TVGO and start again

I would like to remove/clear all devices from TVGO and just start again from scratch. Device Management states at limit for further changes - can only edit name which is pointless. I now have the same device registered multiple times and due to devic...

Homeworks!!!!!

Hi! Please help! Set up a new contract today only to have homework’s added for an extra £9.99 a month! I didn’t want this added to my bill and would like it removed. I’ve tried calling and been hung up on and left on hold twice for at least 20mins ea...

MrD24 by Just joined
  • 56 Views
  • 1 replies
  • 0 kudos

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