Virgin Media Community

Disconnection and complaint

We've moved your post to another part of the community.

Not sure this is the right place to post but anyways this is mostly a rant as there seems not to be a way i can use the webform for a complaint and do not have the time to write a letter. I have been disconnected on the day after I requested to cance...

WiFi boosters needed?

Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters?

Extremely unreliable and laggy Internet for ~1 month now

Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...

Intermittent WIFI Hub 4 hot to touch

Hi I have a superhub 4 wifi speeds have always been lousy with dropouts etc recently i have had to place hub on its side to cool it down the top grill bit was getting hot to touch stuck with hub but recently had smart home heating, tv etc that use wi...

Old Ntlworld email account needs deleting due to being hacked and compromised.

I have an old Ntlworld.com email account which was orphaned many years ago when I left Virgin Media.This account has been hacked and I've received a ransom note, from this account, with a password which could have been an old password for the account...

Resolved! Why between programmes on BBC 1 am i getting a red screen with aweful music

What's happened with BBC 1 today at the end of each programme a red screen appears and music starts. Not had this before.

Resolved! Vpn ethernet constantly dropping off - anyone else had this recently?

Hi allI use a vpn ethernet connection to work from home - since Monday the connection drops every couple of minutes. So far I've had a new hub and the promise of a new ethernet cable but my work pc has been tested on a BT ethernet connection and work...

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Wifi Pod Switching

I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...