Virgin Media Community

I would like to cancel on of my two email addresses

I have two email addresses but would like to cancel one of them as I only get spam and threatening emails on it

Need help with network log

Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...

Disconnection and complaint

Not sure this is the right place to post but anyways this is mostly a rant as there seems not to be a way i can use the webform for a complaint and do not have the time to write a letter. I have been disconnected on the day after I requested to cance...

Secondary account gone plus bitcoin threat/hack?

HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer. I received info from virgin about setting app password which I did. Since then I have been unable to access it but still receiving email ...

Installation delay after delay - complaint ignored and order cancelled.

Hi,Resorting to posting here as the virgin media team have been useless on all fronts. In short - the install date has pushed back and back from Dec 2023, and my formal complaint has been ignored - and now i have an email saying i've cancelled my ord...

.

Contract renewal

Had an email Monday offering a new deal as we're out of contract in Sept. Downloaded contract terms etc and went back next day to agree them but the link has disappeared. Spoke to customer service who couldn't see the ‘contract information sheet numb...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

Re: Child safe not working

Hello, we are having the same issue with Child Safe. After reading the replies here I tried a PIN reset and have then turned Child Safe off and on again, but it is still not blocking inappropriate sites. Please could someone help?

memorable word on keypad

Hi,I just called the support hotline and it asked me to enter the memorable word's character by the phone keypad.Does it mean 2 = ABC, 8 = TUV etc?? I tried several times but could not match it at all.