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Community Activity

Resolved! Red light on hub

The red light on hub is on all the time . I have tried rebooting but still the same . It is not in sunlight and appears to be working ok as no issues were found when tested. Is there anyway I can speak to a person ?. I phoned 150 and was told a link ...

tess09 by Joining in
  • 2071 Views
  • 23 replies
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Tivo box lights flashing

HiI was watching a channel when it froze. I put the Tivo box into standby and it tried to reset, but it took its sweet time, so I tried to reset at the back. It went into startup mode, did nothing, then the lights on the front began to flash. It's be...

wishi by Up to speed
  • 4 Views
  • 0 replies
  • 0 kudos

Upgrade to M500

Good evening, guys.I got a call this afternoon from a lovely girl, working for Virgin Media, who offered me to upgrade my contract, based on M250 Fibre Broadband, to a brand new M500.With the upgrade I'd receive a brand new Media Hub 5, a O2 SIM card...

Andy70g by Joining in
  • 173 Views
  • 7 replies
  • 0 kudos

COMPLIMENT

Dear Virgin,I wanted to share positive feedback on a staff member today but was unable to find a place to do this on the website!! I had a fantastic experience with Ross McCullough from your customer service team today and wanted to sing his praises ...

MrsBolt by Just joined
  • 8 Views
  • 2 replies
  • 2 kudos

Virgin community emails going straight to spam folder

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direction please. 

roy247 by Community elder
  • 134 Views
  • 8 replies
  • 0 kudos

Virgin are refusing to fix my Landline

Hi. My landline broke this week but Virgin are refusing to fix it and are demanding a move to internet phone which I do not want. Why won’t they just fix it. 

BM11 by Tuning in
  • 75 Views
  • 6 replies
  • 0 kudos

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