Virgin Media Community

Dissatisfaction with Virgin Media Service

Dear Virgin Media, I would like to express my continued dissatisfaction with your Broadband services as well as the poor customer service received in getting this resolved. We have been having severe latency issues, as well as frequent disconnection...

New customer Volt problem

Hi.Sorry to make my first post here a complaint. Im a new Virgin Media FTTP and O2 bundled customer. I signed up to FTTP VM250 and O2 sim with Volt benefits. Im getting passed from pillar to post by O2 and VM about not having Volt benefits (double da...

Turn off parental control

Hello. I cannot access the page to turn off parental controls. It says that it is a problem on your end of things. Could I have some support for this please?

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...

Renewal Contracted for £68 but VM wants £95. Customer service waste of time

I renewed my contract on the 26 March and it's still not on my account. Customer service web chat was an absolute waste of time , I have a contract for £68 for 18 months but nothing showing on my account . And when contacting customer support all th...

Moving the wall box/socket

Good evening all. We have a little issue here with the box attached to the wall that feeds the HUB.We have a new piece of furniture that we'd like to fit into an alcove that will give us more room and storage. Thankfully from wall to wall it fits per...

Price increase on new contract

So I signed up as a new customer in January on what I thought was a fixed price for 12 months. However, I am now told I am getting an ‘annual’ increase. The accompanying blurb states:If you currently have an offer or discount on your main services, t...

Renewed contract, but not showing on my account, and package has not changed.

As my contract has expired, yesterday I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and ...

Virgin Media & O2 User cannot enter exact same address on both accounts for Volt benefits

I was a professional I.T Test Analyst before retiring and worked on many conversion and migration projects where two companies merged their customer databases, sometimes called Customer Relationship Management and tested many a website for defects. C...

Connection - latency and reliability issues

Good afternoon, I’m hoping someone can help - lately we’ve been having severe reliability and latency issues with our connection. Even on Ethernet, the ping spikes up to 150ms and is incredibly variable, making it difficult to play games. Even using...

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