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How to let us know if the account holder has died

Virgin Media Staff

We know that this will be a difficult time, so we want to make the process of making any account changes as simple and efficient as possible. You can either transfer the service into another person’s name, keeping the service active, or disconnect if the service is no longer required. The below information is for Virgin Fibre, TV, Phone and Mobile accounts.

Transfer service

If you want to transfer the service to another person’s name without any other changes, simply download and complete a Bereavement Transfer form from the link below, and email it back to us. The return email address is included on the form.

Once you have sent the form back, we will update the accounts within 7 days.

If you want to make changes to the services at the same time as transferring it into another person’s name, then please give us a call on the number below.

Disconnect service

If you want to disconnect the service, the simplest way is to download and complete our Bereavement Disconnect form and email it back to us. The return email address is included on the form.

Once you have sent the form back, we will update the accounts within 7 days.

Getting in touch

By Email:

By Phone:

  • Get in touch on 0800 952 2302.

You can call us between 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays. We are not open on Sundays.

About the author
  • As the UK’s first provider of all four broadband, TV, mobile phone and home phone services, we believe in digital that makes good things happen, for people, communities and businesses. We will do everything we can to ensure technology is a force for good. This is why we’re committed to providing the best guidance, support and services here in the community.
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