We know that this will be a difficult time, so we want to make the process of making any account changes as simple and efficient as possible. You can either transfer the service into another person’s name, keeping the service active, or disconnect if the service is no longer required. The below information is for Virgin Fibre, TV, Phone and Mobile accounts.
Transfer service
If you want to transfer the service to another person’s name without any other changes, simply download and complete a Bereavement Transfer form from the link below, and email it back to us. The return email address is included on the form.
Once you have sent the form back, we will update the accounts within 7 days.
If you want to make changes to the services at the same time as transferring it into another person’s name, then please give us a call on the number below.
Disconnect service
If you want to disconnect the service, the simplest way is to download and complete our Bereavement Disconnect form and email it back to us. The return email address is included on the form.
Once you have sent the form back, we will update the accounts within 7 days.
Getting in touch
By Email:
By Phone:
- Get in touch on 0800 952 2302.
You can call us between 8am to 4:30pm Monday to Friday. We are not open on Saturday or Sundays.
