on 02-08-2022 19:36
my wifi keeps going off and takes a couple of minutes to return. I've run a test in my hub 3 settings and it says I have a problem with my wifi
someone from virgin media please reply
cant find any other way to get in touch
thanks
Sean
on 02-08-2022 20:04
on 02-08-2022 20:29
still works on ethernet cable
I did run a test on the hub3 settings where it said there was a problem with the wifi.
on 02-08-2022 20:38
Dial 150 from a virgin phone line or 0345 454 1111 else wait here till a mod replies to the post. There is also webchat.
on 02-08-2022 21:20
on 05-08-2022 14:08
Hey @seanrudkin,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your WiFi connection, have you tried our WiFi help pages here.
Have you rebooted or performed a pin hole reset of your hub since the issues started?
Are these issues happening at a particular time of the day or do they happen throughout the day?
Regards,
Steven_L
on 05-08-2022 15:36
I have done all the things you say.
there is no particular time of day when this happens, its irregular,
My hub3 box is quite warm at the top but cool at the bottom, not sure if its overheating that causes it, I have turned it off all day but soon warms up when I turn it back on.
it's very frustrating when your watching something or doing research
on 08-08-2022 12:43
Hi @seanrudkin
Thanks for coming back to the thread. Is the hub out of direct sunlight and nothing obstructing the vents?
Just ran a system check and no issues showing/area outages, levels all fine and no issues with SNR (signal to noise) or congestion.
Try the Connect App - https://www.virginmedia.com/broadband/connect-app - then you'll be able to do a wireless scan in the property. This will attempt to optimise the connection where possible and also if a Pod is needed, you'll be able to order.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-08-2022 19:16
I can be 2 feet away from the wifi router and the signal goes out, its not near any radiator or anything that can make it overheat or any metal, the app just tells me when there's no connection but I have run a test through the router itself(http://192.168.0.1/) and it says there's a problem with the wifi.
on 08-08-2022 19:33