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chazram69
Joining in

Please can someone help me this is driving me mad.

my Wi-Fi keeps dropping, we have done all the necessary checks etc but still no joy can anyone from virgin help me  

3 REPLIES 3

lotharmat
Community elder
What checks have you done?



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Hub 3 - Modem Mode - TP-Link Archer C7

jbrennand
Very Insightful Person
Very Insightful Person
Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Martin_N
Forum Team
Forum Team

Hi chazram69,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your broadband service. 

 

I have been able to locate your account and have ran some checks. It looks as though there is an issue located for the hub. 

 

I made an adjustment to the hub to see if this helps. Please do let us know if this improves the service. 

 

^Martin