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wifi problems since getting hub 4

since getting hub 4 i've had nothing but problems with my wifi.

1 Laptop connects only sporadically, 2 phones will not connect, 1 tablet will not connect, 1 laptop will not connect, Alexa will not connect - ever!

1 laptop does connect as does the tv and xbox regularly.

Should make clear we're not trying to run all of these devices at the same time.

Customer support is automated and i can't speak to anybody.

I have checked the hub and everything is switched on and plugged in correctly, all wires are securely pushed in.

Help please this is intolerable when we are trying to work/study from home!

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Alessandro Volta
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Re: wifi problems since getting hub 4

Have you split the SSID’s?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: wifi problems since getting hub 4

how do i do this please? i'm old and not very tech savvy.

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Alessandro Volta
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Re: wifi problems since getting hub 4

Instructions are for a Hub 3 - the Hub 4 should be similar.

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: wifi problems since getting hub 4

MikeRobbo

That worked!

Thanks very much for the help.

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