wifi pod not connecting to hub

[Lichtie61]

I had virgin media installed on the 10/02/23  and right from the start have had poor wifi signal in some areas of the house, was sent a wifi pod on the 23/02/23 but pod has never been able to connect to the hub 4. I have phoned customer services several times and was told by the last agent that the hub/pod would need re-programmed and that he was unable to do this so he said the issue would be raised to the next level?, that was a week ago and still the pod is no use am hoping someone has any ideas. 

[jbrennand]

Try resetting it (if you can) or switch it off and connect it first in direct line of site and close too the Hub - then move it away later. Also, See message 5 in this thread for how to connect Pods

https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

[Lichtie61]

Hi John

Will have a look at the settings as suggested and will do a pinhole reset again.

Thanks

Frank