wifi keeps failing

[coskermike]

Good morning Guys

Our wifi/broad band keeps failing. several times through the day there is no wifi signal to any of the  household devices, even the ones that are connected via ethernet cable. I spoke to VM about it and the chap just sold me a bigger broadband speed package stating that this was the reason the wifi was failing. Obviously that didnt work ! The "box" is  mounted in the middle of the house. If i do an ookla speed test sitting next to the box i most of the time get roughly the speed im contracted too but anywhere from five/six foot away from the box (in the same room) the broad band speed is all over the place. 

My wife is currently working from home so as you can imagine its getting more and more of a problem for her work. 

Thanks for taking the time to read.

best regards

Mike  

[jbrennand]

Lets see the connection data..
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Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality