Menu
Reply
Highlighted
  • 6
  • 0
  • 0
ex2103
Joining in
427 Views
Message 1 of 11
Flag for a moderator

wifi keeps disconnecting superhub 3.0

Ever since the so called 'upgrade', the wifi has gone rubbish.  I have 250mb and the internet is fine, the wifi used to be solid too.  The signal is now very weak upstairs and in the kitchen, which was the first thing that i noticed had changed with the 'upgrade'.  I listen to the radio on the hub max and I also have nest cameras, the wifi signal disconnects 2 or 3 times a day at least.  I was about to ring up and cancel because i'm fed up with it now.  Virgin did say that I could pay extra for a wifi booster, why should i pay extra to improve their wifi, (the cynic in me would ask, have they purposely made the wifi worse to encourage customers to pay for the booster? 😉 )..  Also a wifi booster will not fix the disconnection issues.  Anyway, before I ring up to cancel, can anybody tell me A)  which provider has the most reliable wifi and B) would buying a router fix the problem? , if so can somebody recommend the best router, I don't mind how much it is, just the best one.   Thanks

0 Kudos
Reply
  • 1.52K
  • 221
  • 629
Andruser
Super solver
417 Views
Message 2 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Before you either spend money on a new router, or move to a new provider, I suggest you try optimising the Hub3's wifi.  It still isn't a great piece of kit at its best, but if is adequate for most people when carefully configured.  In addition to the linked tweaks, I suggest you download a good, free wifi analyzer app (like Wifi Analyzer by VREM software) and make sure that your 2.4 GHz channel is not being swamped by other signals.  If you change it manually, choose channels 1, 6 or 11 not the intermediate channels that appear less used.

 

0 Kudos
Reply
  • 1.36K
  • 204
  • 297
DJ_Shadow1966
Knows their stuff
415 Views
Message 3 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Hello

There are a couple of things you can do to improve / stop the disconnecting.

Can you login to the hub at http://192.168.0.1 using the details from the sticker on the base of the hub.

Once in goto "Advanced Settings", "Wireless", "Wireless Signal" in the put a tick in "Disable Channel Optimization" and then "Apply Changes", the reasonm behind this is that some device dont like routers that change the channel on a regular basis.

Once disabled you can then set static channels personally I recommend 2.4Ghz channels 1,6 or 11, for 5Ghz not needed to set a static channel as not used a lot and lot less likely to be affected by interference.

Give that a go.

Changing to your own router may improve wireless, but it will still be affected by the same level of interference as the Hub.

Hub 3.0 2019-04-24 16-24-06.png

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
0 Kudos
Reply
  • 6
  • 0
  • 0
ex2103
Joining in
412 Views
Message 4 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Thanks for replying Andruser, my settings were already as you suggested.

0 Kudos
Reply
  • 6
  • 0
  • 0
ex2103
Joining in
408 Views
Message 5 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Thanks for your reply Mike. I had not seen that option, thank you. I have checked it and will see how it goes,

0 Kudos
Reply
  • 6
  • 0
  • 0
ex2103
Joining in
360 Views
Message 6 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Ok, quick update, just in case anybody else is having this issue.  I tried all the suggestions and it didn't solve anything, but I have just disabled 5g and hey presto everything immediately connected and looks to be fine now.

0 Kudos
Reply
  • 6
  • 0
  • 0
ex2103
Joining in
291 Views
Message 7 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Spoke too soon 😞  ..... Wifi went off twice last night and is off again this morning.......I'm sick of this £40 a month donkey.  Tried factory reset, tried changing everything, tried leaving everything, it's just a pile of junk thats all there is to it.  I feel better now :).....I think i'm gonna cancel and go with someone else, any recommendations?

0 Kudos
Reply
  • 9.57K
  • 1K
  • 1.51K
jbrennand
Alessandro Volta
267 Views
Message 8 of 11
Flag for a moderator
Helpful Answer

Re: wifi keeps disconnecting superhub 3.0

Your original plan is good. Stick the hub in modem mode and use your own wireless router or router+wireless access point(s) or Mesh system.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 6
  • 0
  • 0
ex2103
Joining in
243 Views
Message 9 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Thanks Alessandro, Is this a good one:::

 

ASUS RT-AC5300

0 Kudos
Reply
  • 9.57K
  • 1K
  • 1.51K
jbrennand
Alessandro Volta
228 Views
Message 10 of 11
Flag for a moderator

Re: wifi keeps disconnecting superhub 3.0

Bit like asking "is this a good car?" 🙂
That one is a good, top of the range router and quite pricey. Of course there is also no guarantee that it alone will cure your wifi ills if they are coming from external influences. You may be putting all your eggs in one basket. You may be better served getting less expensive one (say £80-150) but that has the additional features that you want in a router and then adding in one or more wireless access points (see the ubiquiti range) located in your problem area(s) - or a mesh system.
I cant comment on other set ups as I am a Macs only household and I have all Apple gear - an Airport Extreme router and 2 Airport Express's to boost the 5GHz signal around the house - that works well for me and all in cost less than £200.
Check the TechRadar & TechAdvisor websites for reviews of best systems in the UK 2019.


Also here are Some recent recommendations, on here, from satisfied users of more mid-priced routers or wireless access points..

https://community.virginmedia.com/t5/Networking-and-WiFi/super-hub-3-WiFi-is-terrible/td-p/3965838

https://community.virginmedia.com/t5/Networking-and-WiFi/How-To-Set-Up-A-R8000-Nighthawk-Router-With...

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub3-with-Asus-RT-AC68U/td-p/3975478/page/2

https://community.virginmedia.com/t5/Networking-and-WiFi/replacing-router/td-p/3923472

https://community.virginmedia.com/t5/Networking-and-WiFi/Confused-new-router-needed-or-not/td-p/3798...

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-3-Wifi-Issues-please-help/td-p/392...

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-wifi-keeps-dropping-out/td-p/3972775

https://community.virginmedia.com/t5/Networking-and-WiFi/Positive-experience-of-using-BT-Total-Home-...

https://community.virginmedia.com/t5/Networking-and-WiFi/Best-router-for-Hub-3-modem-mode/td-p/37072...


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply