Ever since the so called 'upgrade', the wifi has gone rubbish. I have 250mb and the internet is fine, the wifi used to be solid too. The signal is now very weak upstairs and in the kitchen, which was the first thing that i noticed had changed with the 'upgrade'. I listen to the radio on the hub max and I also have nest cameras, the wifi signal disconnects 2 or 3 times a day at least. I was about to ring up and cancel because i'm fed up with it now. Virgin did say that I could pay extra for a wifi booster, why should i pay extra to improve their wifi, (the cynic in me would ask, have they purposely made the wifi worse to encourage customers to pay for the booster? 😉 ).. Also a wifi booster will not fix the disconnection issues. Anyway, before I ring up to cancel, can anybody tell me A) which provider has the most reliable wifi and B) would buying a router fix the problem? , if so can somebody recommend the best router, I don't mind how much it is, just the best one. Thanks
Before you either spend money on a new router, or move to a new provider, I suggest you try optimising the Hub3's wifi. It still isn't a great piece of kit at its best, but if is adequate for most people when carefully configured. In addition to the linked tweaks, I suggest you download a good, free wifi analyzer app (like Wifi Analyzer by VREM software) and make sure that your 2.4 GHz channel is not being swamped by other signals. If you change it manually, choose channels 1, 6 or 11 not the intermediate channels that appear less used.
There are a couple of things you can do to improve / stop the disconnecting.
Can you login to the hub at http://192.168.0.1 using the details from the sticker on the base of the hub.
Once in goto "Advanced Settings", "Wireless", "Wireless Signal" in the put a tick in "Disable Channel Optimization" and then "Apply Changes", the reasonm behind this is that some device dont like routers that change the channel on a regular basis.
Once disabled you can then set static channels personally I recommend 2.4Ghz channels 1,6 or 11, for 5Ghz not needed to set a static channel as not used a lot and lot less likely to be affected by interference.
Give that a go.
Changing to your own router may improve wireless, but it will still be affected by the same level of interference as the Hub.
I dont work for VirginMedia all opinions are my own. 39 years in IT.
Ok, quick update, just in case anybody else is having this issue. I tried all the suggestions and it didn't solve anything, but I have just disabled 5g and hey presto everything immediately connected and looks to be fine now.
Spoke too soon 😞 ..... Wifi went off twice last night and is off again this morning.......I'm sick of this £40 a month donkey. Tried factory reset, tried changing everything, tried leaving everything, it's just a pile of junk thats all there is to it. I feel better now :).....I think i'm gonna cancel and go with someone else, any recommendations?
Bit like asking "is this a good car?" 🙂 That one is a good, top of the range router and quite pricey. Of course there is also no guarantee that it alone will cure your wifi ills if they are coming from external influences. You may be putting all your eggs in one basket. You may be better served getting less expensive one (say £80-150) but that has the additional features that you want in a router and then adding in one or more wireless access points (see the ubiquiti range) located in your problem area(s) - or a mesh system. I cant comment on other set ups as I am a Macs only household and I have all Apple gear - an Airport Extreme router and 2 Airport Express's to boost the 5GHz signal around the house - that works well for me and all in cost less than £200. Check the TechRadar & TechAdvisor websites for reviews of best systems in the UK 2019.
Also here are Some recent recommendations, on here, from satisfied users of more mid-priced routers or wireless access points..