wifi is so bad

[cashhhhhhhh]

here i am again for 3rd time asking if anyone can fix my stupid wifi constantly lagging out randomly just stops me from playing any online game whilst playing forcing me to be stood still until it reconnect this happens daily and has done it since the day we got the wifi even virgin media engineers dont know whats up with my wifi how can this happen. in the clip you can see where im moving about then then it lags and im standing still and i cant move 

[cashhhhhhhh]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	34	5120	64 qam	11
2	39400000	34.5	5120	64 qam	12
3	53700029	34.3	5120	64 qam	10
4	60300009	34.3	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	35	0
2	ATDMA	0	0	32	0
3	ATDMA	0	0	46	0
4	ATDMA	0	0	27	0

[cashhhhhhhh]

Network Log

Time Priority Description

03/04/2022 17:25:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 17:25:18	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 17:25:1	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 15:51:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 15:00:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2022 15:00:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2022 17:43:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2022 03:00:52	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2022 03:00:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2022 14:26:41	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2022 05:01:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/03/2022 16:09:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/03/2022 16:09:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2022 01:17:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2022 23:52:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2022 23:52:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2022 00:01:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2022 21:58:52	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2022 21:58:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2022 00:05:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[cashhhhhhhh]

i try modem mode then it says someones logged in when no one is logged in 

[cashhhhhhhh]

also would be worth looking into a new router maybe that would fix thank you for the help 

[Natalie_L]

Hi Cashhhhhhhh

Thank you for getting back in touch and letting us know you are still experiencing issues following the technician visit. 

As this is the case, we will need to take a further look in to this. I have ran some checks from our side and can see there have been some errors detected. 

I am going to pop you over a private message to grab a few details as we may need to refer this back to our technical team for further investigation. I will pop this message over now and you will be able to access it via the purple envelope on the top right. 

Speak soon, 

[cashhhhhhhh]

honestly ive had enough with this *bleep* wifi why should i go through this struggle of trying to find someone who actually knows what there doing, i keep getting told to do the same thing over n over again which doesn't help when im already £50 a month for the piece of sh*t to not work ill make sure that i change wifi cos virgin media is a disgrace engineers do same thing change router give me a new router which isnt gonna fix this issue obviously theres a fault somewhere or my wifi wouldn't be cutting out all the time. dont get how virgin can let this issue go on for a 1 year and 5 months absolute joke!!!!!!!  

[Ashleigh_C]

Hi there @cashhhhhhhh

I'm so sorry to hear that these issues have continued, having looked back through the thread I can see that you mentioned thus was a wired connection, can I confirm if this is now WiFi that you are struggling with? 

Do you have any wired connections that you are also finding effected?

What did the engineer say when they came? 

Thank you. 

[legacy1]

Just putting this out there but there is more for the hub to go wrong then Docsis being fine.

[cashhhhhhhh]

im done with virgin media anyway when my contract runs out im changing company they obviously dont care about there customers when this issue has been going since the day i got the wifi appalling   

[Kain_W]

Sorry to see it has come to this cashhhhhhhh,

Welcome back to the community. 

When you have had technicians at the property, has there only been a router swap?

Or has there been any further work completed i.e. cable changes etc?

Let us know,