on 10-06-2021 15:46
here i am again for 3rd time asking if anyone can fix my stupid wifi constantly lagging out randomly just stops me from playing any online game whilst playing forcing me to be stood still until it reconnect this happens daily and has done it since the day we got the wifi even virgin media engineers dont know whats up with my wifi how can this happen. in the clip you can see where im moving about then then it lags and im standing still and i cant move
10-06-2021 16:06 - edited 10-06-2021 16:29
You have had multi tech visits and VM can see no issues. In your last thread you said you had a pc connected on ethernet and that had the same issue.
So... can we look at ethernet connections in more detail.
Do you have a "modern" laptop you can use (or borrow) and connect it directly into the Hub on a NEW Cat6 ethernet cable and test to see if that has the same problem. Wondering if there may actually be 2 faults - wifi interfence and an issue with the PC and/or the ethernet cable.
Alternatively - do you have a wireless router you can connect and see if that sorts it? Or borrow one ? Or take a £40 punt (TP-Link Archer C6) on getting one - will almost certainly be better than the Hub router and its wifi capability - so in any event it will be "better" than what you have now
on 11-06-2021 14:50
ive tried multiple ethernet cables and a wireless connection still happens
on 11-06-2021 14:58
@cashhhhhhhh wrote:ive tried multiple ethernet cables and a wireless connection still happens
You havent said.... have you used multiple devices or just the same, one, PC, (and not gaming consoles) on multiple ethernet cables?
If it's just the one PC, it could have a faulty NIC card. And I take it because you haven't said, them you havent tried it with the Hub in modem mode with your own wireless router?
on 14-06-2021 13:06
it happens to everything that is connected to the wifi even at the same time
on 14-06-2021 13:08
on 17-06-2021 18:50
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 315000000 | -0.7 | 40 | 256 qam | 23 |
2 | 139000000 | 1.2 | 38 | 256 qam | 1 |
3 | 147000000 | 1 | 40 | 256 qam | 2 |
4 | 155000000 | 1 | 40 | 256 qam | 3 |
5 | 163000000 | 1 | 40 | 256 qam | 4 |
6 | 171000000 | 1.2 | 38 | 256 qam | 5 |
7 | 179000000 | 1 | 38 | 256 qam | 6 |
8 | 187000000 | 1.2 | 38 | 256 qam | 7 |
9 | 195000000 | 1 | 40 | 256 qam | 8 |
10 | 203000000 | 0.9 | 40 | 256 qam | 9 |
11 | 211000000 | 0.7 | 40 | 256 qam | 10 |
12 | 219000000 | 0.7 | 40 | 256 qam | 11 |
13 | 227000000 | 0.5 | 40 | 256 qam | 12 |
14 | 235000000 | 0.5 | 40 | 256 qam | 13 |
15 | 243000000 | 0.4 | 40 | 256 qam | 14 |
16 | 251000000 | 0.4 | 40 | 256 qam | 15 |
17 | 259000000 | 0 | 40 | 256 qam | 16 |
18 | 267000000 | 0 | 40 | 256 qam | 17 |
19 | 275000000 | 0 | 40 | 256 qam | 18 |
20 | 283000000 | 0 | 40 | 256 qam | 19 |
21 | 291000000 | -0.2 | 38 | 256 qam | 20 |
22 | 299000000 | 0 | 38 | 256 qam | 21 |
23 | 307000000 | -0.5 | 40 | 256 qam | 22 |
24 | 323000000 | -0.7 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 4681 | 12381 |
2 | Locked | 38.6 | 5608 | 8998 |
3 | Locked | 40.3 | 5809 | 9139 |
4 | Locked | 40.9 | 3988 | 8938 |
5 | Locked | 40.3 | 3977 | 9798 |
6 | Locked | 38.9 | 6183 | 10055 |
7 | Locked | 38.9 | 2144 | 14076 |
8 | Locked | 38.9 | 4682 | 11862 |
9 | Locked | 40.3 | 4329 | 9554 |
10 | Locked | 40.3 | 2034 | 12565 |
11 | Locked | 40.3 | 2323 | 25308 |
12 | Locked | 40.3 | 5373 | 22954 |
13 | Locked | 40.3 | 4576 | 17533 |
14 | Locked | 40.3 | 2801 | 26452 |
15 | Locked | 40.3 | 2491 | 27599 |
16 | Locked | 40.3 | 2099 | 26693 |
17 | Locked | 40.9 | 1992 | 26165 |
18 | Locked | 40.3 | 2149 | 24931 |
19 | Locked | 40.9 | 3004 | 26362 |
20 | Locked | 40.3 | 3731 | 25064 |
21 | Locked | 38.9 | 5436 | 21079 |
22 | Locked | 38.9 | 4321 | 14438 |
23 | Locked | 40.3 | 4257 | 16352 |
24 | Locked | 40.3 | 2976 | 19427 |
on 17-06-2021 18:51
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 40.8 | 5120 | 64 qam | 10 |
2 | 39400000 | 35 | 5120 | 64 qam | 12 |
3 | 46200000 | 34.8 | 5120 | 64 qam | 11 |
4 | 60300000 | 35.5 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 172 | 0 |
2 | ATDMA | 0 | 0 | 151 | 0 |
3 | ATDMA | 0 | 0 | 118 | 0 |
4 | ATDMA | 0 | 0 | 130 | 0 |
on 17-06-2021 18:54
That data has a huge number of errors. When was the hub last rebooted, as that zeroes the error counters?
on 17-06-2021 19:01
Hi cashhhhhhhh,
Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry that you're having this issue with your broadband services.
I've just checked your account using your Forum Details, and I can see that the Hub has an uptime of 51 days. Could you perform a pinhole reset on the Hub, and then monitor your connection further?
Kind regards,
Laurie