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coalman2
Settling in

I have had little or no internet all day. yellow/green lights on hub3. Any help greatly appreciated

8 REPLIES 8

conman33158
Super solver

Have you Checked service status and also called 0800 561 0061 for the most up to date faults information in your area?

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BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - BT Full Fibre 900

no service issues.

 

still no service

 

Can you please upload your router stats and set up a BQM

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

Do NOT log in, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.

Do not try to fit everything in one post! You can use more than one post for each configuration tab if needed!

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Under your graph you just created Click (Share Live Graph)

Copy the text in the “Direct Link” box and paste it on here

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900

......also, have you tried a full factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.
Please ensure that your WiFi network password is still readable on the Hub sticker before you do this or that you at least have a copy of your original network password.

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900

how do i possibly do that with no wifi

 

Plug an Ethernet cable into the router and the other end into a PC/Laptop, plus you don't need wifi to reset the Hub.

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900


@Snowmantis wrote:

@conman33158 wrote: PrepaidCardStatus

Plug an Ethernet cable into the router and the other end into a PC/Laptop, plus you don't need wifi to reset the Hub.


Your Blog is very nice. Wish to see much more like this. Thanks for sharing your information


What blog??

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - BT Full Fibre 900