on 13-07-2021 17:33
I have had little or no internet all day. yellow/green lights on hub3. Any help greatly appreciated
on 13-07-2021 17:40
Have you Checked service status and also called 0800 561 0061 for the most up to date faults information in your area?
on 13-07-2021 17:42
no service issues.
on 13-07-2021 17:42
still no service
on 13-07-2021 17:44
Can you please upload your router stats and set up a BQM
Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser
Do NOT log in, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.
Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.
Do not try to fit everything in one post! You can use more than one post for each configuration tab if needed!
If you get a warning when you hit “Post” just hit “Post” again and it should work ok!
Please do not use screenshots
Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.
Under your graph you just created Click (Share Live Graph)
Copy the text in the “Direct Link” box and paste it on here
on 13-07-2021 17:45
......also, have you tried a full factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.
Please ensure that your WiFi network password is still readable on the Hub sticker before you do this or that you at least have a copy of your original network password.
on 13-07-2021 17:47
how do i possibly do that with no wifi
13-07-2021 17:49 - edited 13-07-2021 17:51
Plug an Ethernet cable into the router and the other end into a PC/Laptop, plus you don't need wifi to reset the Hub.
on 16-07-2021 10:47
@Snowmantis wrote:
@conman33158 wrote: PrepaidCardStatusPlug an Ethernet cable into the router and the other end into a PC/Laptop, plus you don't need wifi to reset the Hub.
Your Blog is very nice. Wish to see much more like this. Thanks for sharing your information
What blog??