on 25-02-2023 09:27
Been sent a VM plug in WiFi extender. Doesn't connect to Hub 5 and can't use the Connect app as it won't recognise my Hub5. Is that it then? Just a useless plug that flashes constantly now?
on 25-02-2023 19:32
The extender may require the Hub 5 be using the default shared SSID.
on 25-02-2023 21:36
It is
on 25-02-2023 21:44
on 25-02-2023 22:01
Tried next to router with all settings as they should be.
on 25-02-2023 22:26
on 25-02-2023 23:48
If you're talking about the Hub 5. I've had this for over a year
26-02-2023 00:09 - edited 26-02-2023 00:39
No - the Pod - they have to be activated onto your account - otherwise - for example - eBay bought kit would work - it doesnt
on 28-02-2023 09:20
Hi @metalguru
Welcome back to our community forums and sorry to hear you are having issues with your WiFi pod.
We want to best help. How was your WiFi pod ordered with our team? Did you try setting it up as seen here https://www.virginmedia.com/help/booster-and-wi-fi-pods ?
Thanks,
on 28-02-2023 09:29
It was provided through a staff account. Tried every way to set it up and doesn't work