wifi dropouts

[katy-i]

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	1.7	40	256 qam	9
2	139000000	2.5	40	256 qam	1
3	147000000	2.2	40	256 qam	2
4	155000000	1.5	40	256 qam	3
5	163000000	1.7	40	256 qam	4
6	171000000	1.7	40	256 qam	5
7	179000000	2	40	256 qam	6
8	187000000	1.9	40	256 qam	7
9	195000000	1.9	40	256 qam	8
10	211000000	1.2	40	256 qam	10
11	219000000	1.2	40	256 qam	11
12	227000000	1	40	256 qam	12
13	235000000	1	40	256 qam	13
14	243000000	1	40	256 qam	14
15	251000000	1	40	256 qam	15
16	259000000	1	40	256 qam	16
17	267000000	0.7	40	256 qam	17
18	275000000	0.7	40	256 qam	18
19	283000000	0.5	40	256 qam	19
20	291000000	0.5	40	256 qam	20
21	299000000	0.4	40	256 qam	21
22	307000000	0.7	40	256 qam	22
23	315000000	0.9	40	256 qam	23
24	323000000	1	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	9	0
2	Locked	40.3	15	0
3	Locked	40.3	15	0
4	Locked	40.3	26	0
5	Locked	40.9	34	0
6	Locked	40.3	34	0
7	Locked	40.3	25	0
8	Locked	40.3	15	0
9	Locked	40.3	8	0
10	Locked	40.3	12	0
11	Locked	40.9	13	0
12	Locked	40.3	15	0
13	Locked	40.3	10	0
14	Locked	40.3	12	0
15	Locked	40.9	15	0
16	Locked	40.9	14	0
17	Locked	40.3	19	0
18	Locked	40.9	15	0
19	Locked	40.9	8	0
20	Locked	40.3	10	0
21	Locked	40.3	9	0
22	Locked	40.9	11	0
23	Locked	40.3	19	0
24	Locked	40.3	26	0

[John_GS]

Hi @katy_i

Thanks for coming back to us.

I shall PM you now to book in the tech visit 

Best,

[John_GS]

Thanks for joining me on PM. 

Just to update the thread the visit was booked in for you. 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment