wifi dropouts

[katy-i]

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	1.7	40	256 qam	9
2	139000000	2.5	40	256 qam	1
3	147000000	2.2	40	256 qam	2
4	155000000	1.5	40	256 qam	3
5	163000000	1.7	40	256 qam	4
6	171000000	1.7	40	256 qam	5
7	179000000	2	40	256 qam	6
8	187000000	1.9	40	256 qam	7
9	195000000	1.9	40	256 qam	8
10	211000000	1.2	40	256 qam	10
11	219000000	1.2	40	256 qam	11
12	227000000	1	40	256 qam	12
13	235000000	1	40	256 qam	13
14	243000000	1	40	256 qam	14
15	251000000	1	40	256 qam	15
16	259000000	1	40	256 qam	16
17	267000000	0.7	40	256 qam	17
18	275000000	0.7	40	256 qam	18
19	283000000	0.5	40	256 qam	19
20	291000000	0.5	40	256 qam	20
21	299000000	0.4	40	256 qam	21
22	307000000	0.7	40	256 qam	22
23	315000000	0.9	40	256 qam	23
24	323000000	1	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	9	0
2	Locked	40.3	15	0
3	Locked	40.3	15	0
4	Locked	40.3	26	0
5	Locked	40.9	34	0
6	Locked	40.3	34	0
7	Locked	40.3	25	0
8	Locked	40.3	15	0
9	Locked	40.3	8	0
10	Locked	40.3	12	0
11	Locked	40.9	13	0
12	Locked	40.3	15	0
13	Locked	40.3	10	0
14	Locked	40.3	12	0
15	Locked	40.9	15	0
16	Locked	40.9	14	0
17	Locked	40.3	19	0
18	Locked	40.9	15	0
19	Locked	40.9	8	0
20	Locked	40.3	10	0
21	Locked	40.3	9	0
22	Locked	40.9	11	0
23	Locked	40.3	19	0
24	Locked	40.3	26	0

[katy-i]

Hi

the hub 3 is not in modem mode we are just using it out the box 

but receiving dropouts with errors 

Lost MDD Timeout;

and notice atom and all the previous errors

this how now been going on since we had it installed over a month ago.

[Vikki_M]

Thank you @katy-i

Does this happen when the devices are connected directly to the hub or only over WiFi please?

I have taken another look at things from our side and we can't locate any issues with the service on our end. 

Please pop back to me when you can. 

[katy-i]

Hi 

Yes it only happens over wifi all connections are lost

[Serena_C]

Hi @katy-i

Thanks for the clarification. Please can you set up a BQM here: https://www.thinkbroadband.com/broadband/monitoring/quality and share the results with us as a graph image, as opposed to a link. We are unable to access the links to see what's going on from our side, so an image would be really helpful for us to see the drop outs as and when they occur.

I've taken a look on our systems and there are no issues showing at the moment.

Kind regards,

Serena

[katy-i]

hi

i have a BQM setup but since the hub was updated the other night it is now all red

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6f4af9b2ab5cdb7a3bee637466a955c9144f98e1

 see here with a few time it comes back then drop again.

[John_GS]

Hi katy-i

Thanks for coming back to us. 

I've done a system check and all seems fine - have you had any issues since Friday? Best,

[katy-i]

Hi

I think i have sorted the t3 timeouts 

But still getting NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism as said before is said to be a cpu problem in the hib can a new one be sent out or a engineer as this is getting annoying 

Thanks

[John_GS]

Can you expand on this for me Katy? 

Kind regards,

[katy-i]

I thought i had solved the T3 errors by taking one of the db attenuators off and eas not getting any errors but i have now had 2 t3 on the upstream again and having atom errors which is related to cpu overload

[katy-i]

Just had another notice atom error that has caused the wifi to drop caused by the cpu overloading this needs to be sorted