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mantagtj
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wifi drop out... strong signal no connection

Got a HUB 3.0 I am getting a strong signal but after a while after connection I lose internet connection but still have connection to the HUB 3.0

DOWNSTREAM INFO...

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000004.338256 qam21
24030000003.538256 qam28
33950000003.538256 qam27
43870000003.538256 qam26
53790000003.738256 qam25
63230000004.438256 qam24
7315000000438256 qam23
8307000000438256 qam22
92910000004.138256 qam20
10283000000438256 qam19
11275000000438256 qam18
122670000003.738256 qam17
132590000003.738256 qam16
14251000000438256 qam15
152430000003.938256 qam14
16235000000438256 qam13
17227000000438256 qam12
18219000000437256 qam11
192110000004.138256 qam10
202030000004.538256 qam9
211950000004.638256 qam8
221870000004.838256 qam7
23179000000538256 qam6
241710000005.438256 qam5



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61996346695
2Locked38.957083088
3Locked38.978804196
4Locked38.9986635629
5Locked38.9749621533
6Locked38.9197957848
7Locked38.9181499098
8Locked38.6980038019
9Locked38.91508217598
10Locked38.62810839458
11Locked38.91697362013708
12Locked38.919257521615
13Locked38.611645339883
14Locked38.918977139820
15Locked38.616719656821
16Locked38.613532547851
17Locked38.6215753118368
18Locked37.62245419361991005
19Locked38.61134021268628
20Locked38.9164948774647
21Locked38.689139195439
22Locked38.6313955694720
23Locked38.612977846776057
24Locked38.97248945443355
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Static
Fibre optic
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Message 2 of 8
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Re: wifi drop out... strong signal no connection

There’s a lot of post RS errors. Could you reboot the hub and post the downstream levels again 24 hours later.
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mantagtj
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Re: wifi drop out... strong signal no connection

not a problem see you in 24 !

x

Smiley Wink

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Forum Team (Retired) Nat_J
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Message 4 of 8
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Re: wifi drop out... strong signal no connection

Sorry to hear this mantagtj,

 

I've responded to your separate thread regarding the trouble experienced.

 

Speak soon,

 

Nat_J


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mantagtj
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Message 5 of 8
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Re: wifi drop out... strong signal no connection

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12990000004.538256 qam21
23230000004.638256 qam24
33150000004.338256 qam23
43070000004.138256 qam22
52910000004.438256 qam20
62830000004.338256 qam19
72750000004.138256 qam18
82670000003.938256 qam17
92590000003.938256 qam16
102510000004.138256 qam15
11243000000438256 qam14
122350000004.138256 qam13
13227000000438256 qam12
14219000000438256 qam11
152110000004.138256 qam10
162030000004.538256 qam9
171950000004.838256 qam8
18187000000538256 qam7
191790000005.338256 qam6
201710000005.538256 qam5
21163000000638256 qam4
221550000006.438256 qam3
231470000006.538256 qam2
241390000006.638256 qam1


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.93610
2Locked38.63460
3Locked38.94560
4Locked38.64010
5Locked38.62650
6Locked38.93070
7Locked38.61870
8Locked38.92540
9Locked38.96210
10Locked38.97674
11Locked38.95260
12Locked38.95150
13Locked38.62520
14Locked38.6177711
15Locked38.64470
16Locked38.965715
17Locked38.93461297
18Locked38.93835384
19Locked38.62528403
20Locked38.612738650
21Locked38.637828379
22Locked38.924214369
23Locked38.91168152246402
24Locked38.9491475566
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Static
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Message 6 of 8
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Re: wifi drop out... strong signal no connection

There’s too many post-RS errors accumulating rapidly on downstream channel 23. Will let Nat_J take over from here. 😉

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mantagtj
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Message 7 of 8
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Re: wifi drop out... strong signal no connection

NP TY

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Forum Team (Retired) Nat_J
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Message 8 of 8
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Re: wifi drop out... strong signal no connection

Thanks for updating mantagtj,

 

I'd like to arrange for an engineer to visit and investigate further.

 

I've sent you a private message so that we can chat some more,

 

Nat_J


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