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stevel72
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wifi consistently dropping wifi super hub 2

I have been using super hub 2 for some time without issues , however the hub keeps dropping connections on 2.4 and 5 for 3 or 4 months have put up with it.

called customer services tech

 

and..

customer services STOCK answer is we don't support wifi,

any suggestions on next steps.

 

(tried usual. router in open place, no obstructions

i have reset router

reset all devices connected)

thanks steve

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Forum Team (Retired) Emma_E
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Re: wifi consistently dropping wifi super hub 2

Hi stevel72, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection. 

 

I have taken a look and it seem there are some FECS on your connection. I have raised this to networks to investigate further. 

 

I will let you know as soon as I know more. 

 

Take care,

 

Emma


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Forum Team (Retired) Emma_E
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Re: wifi consistently dropping wifi super hub 2

Hi stevel72, 

 

Just a quick update a fault has been raised ref F006353142 for SNR and FECS. The current review date is 16 JUL 2018. 

 

Please give this thread a bump closer to the time and we will get an update for you. 

 

All the best

 

Emma


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stevel72
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Re: wifi consistently dropping wifi super hub 2

Bump

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stevel72
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Re: wifi consistently dropping wifi super hub 2

any update please

steve

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stevel72
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Re: wifi consistently dropping wifi super hub 2

any update yet

steve

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stevel72
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Re: wifi consistently dropping wifi super hub 2

Screen Shot 2018-07-18 at 10.37.50.pngon a 150 mbs connection !!

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Forum Team (Retired) Emma_E
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Re: wifi consistently dropping wifi super hub 2

Hi stevel72, 

 

Apologies I didn't get back to you sooner. I have been out of office.

 

Please try to only bump the thread once because if you bump it multiple times it knocks the post further back in the queue. 

 

The fault was resolved but I can still see FECS, so I have re-raised. 

 

I will let you know as soon as I know more. 

 

Take care. 

 

Emma


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Re: wifi consistently dropping wifi super hub 2

Hi stevel72, 

 

Just a quick update a fault has been raised ref F006385451 for SNR and FECS, the current review date is 25/07/2018 . 

 

I will keep an eye on this for you and will let you know as soon as I know more. 

 

Speak to you soon. 

 

Emma


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Message 10 of 27
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Re: wifi consistently dropping wifi super hub 2

thank you

steve

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