06-01-2020 23:05 - edited 06-01-2020 23:06
Hi,
Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst my phone is working. I have run a cable through my house and switched my PC to a wired connection and this no longer has any issues, but any wifi devices randomly drop onto connected but no internet daily and this is only fixed by resetting the wifi connection.
I have spoken to customer services but every time the operator tries a few things then pass me to a new operator and I have to start all over again asking me to reset it and try wired connections etc which is driving me crazy.I
have used the online test and no issues where found, I have also factory reset the router but this made no difference.
Could it be my hub is faulty?
Many thanks for reading this
Will
Answered! Go to Answer
on 07-01-2020 08:35
Hi TEMPESTWILL,
Thanks for posting and welcome to the community. My apologies for the broadband issues. We do need a tech visit to the property to sort this out after I've ran a background check. I'll PM you now to arrange this.
Kind regards,
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on 07-01-2020 01:51
on 07-01-2020 08:35
Hi TEMPESTWILL,
Thanks for posting and welcome to the community. My apologies for the broadband issues. We do need a tech visit to the property to sort this out after I've ran a background check. I'll PM you now to arrange this.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-01-2020 00:09
thanks for your reply! an engineer arrived before i could check this post and replaced my hub 🙂
on 08-01-2020 08:01
Glad to hear all sorted 🙂
Kind regards,
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on 24-02-2020 13:56
Hi
I have exactly the same issue as this one. Please help.
We have several devices connected to the Hub. Every day at present one or more of these devices will lose their internet connectivity, occasionally all of them. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else.
I do not want to go through the pain of calling the helpdesk or attempting any highly technical config changes to the router and networks.
Please could you arrange to send round an engineer?
Thanks
Chris
on 25-02-2020 09:40
Same issue here too.
Customer helpline no help at all.
Could someone please get in touch to help?
on 25-02-2020 10:44
@Pegler wrote:Hi
I have exactly the same issue as this one. Please help.
We have several devices connected to the Hub. Every day at present one or more of these devices will lose their internet connectivity, occasionally all of them. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else.
I do not want to go through the pain of calling the helpdesk or attempting any highly technical config changes to the router and networks.
Please could you arrange to send round an engineer?
Thanks
Chris
You would be as well starting your own thread if you are looking for assistance.
on 25-02-2020 10:44
@angeldust1 wrote:Same issue here too.
Customer helpline no help at all.
Could someone please get in touch to help?
You would be as well starting your own thread if you are looking for assistance.
on 25-02-2020 10:49
I did a couple of days ago - its been ignored so far