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why do i have Microsoft xbox showing up in my Connect app. what appliance might it be?

E-M-G
Joining in

Why is ‘microsoft X box showing up in my virgin connect please? I don’t have one and have never had one  EVER  

 

1 REPLY 1

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi E-M-G, 

 

Thank you for your post. 

 

Unfortunately it's not something we could say for certain from here - for a device to be connected to your hub it would have need to have inputted the password. If this isn't something you're aware of I would recommend changing the hubs password. You can do that by following this link here: https://www.virginmedia.com/help/broadband/change-wifi-name-and-password 

 

A factory/pin hole reset of the hub is advisable as well as this would remove any devices connected. Once you have done that you would need to re-input passwords into any devices you would like to re-connect. 

 

Cheers, 

Ryan.