on 31-05-2022 01:16
Hi,
I have virgin media hub 3 speed 200. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and disconnecting). Please Please Please help 😪.
Thanks
on 31-05-2022 08:16
Are you able to use an ethernet cable connection?
on 31-05-2022 09:26
Yes Im using ethernet cable connection and when I check the internet speed the speed is above 210mb from home pc and my work pc is way more than that. Im a designer and when I use the mouse I could see the latency which delay my work significantly 😓
on 31-05-2022 13:52
on 31-05-2022 15:28
yes it is in modem mode
on 31-05-2022 15:34
Please post your power levels and network log. Also setup a BQM here www.thinkbroadband.com/ping
Once done we can comment.
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on 31-05-2022 15:59
Hi, this is my network log
Time Priority Description
30/05/2022 23:08:12 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/05/2022 23:03:14 | notice | Unit has been restored to factory defaults from a software issued command; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/05/2022 22:53:13 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/05/2022 15:17:11 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 18:30:38 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/05/2022 18:35:7 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2022 21:50:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2022 21:50:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2022 20:46:38 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2022 09:50:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2022 09:50:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 16:50:35 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 14:41:32 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 14:41:28 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 13:21:18 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 13:21:3 | notice | Unit has been restored to factory defaults from a software issued command; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 12:48:51 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/05/2022 10:49:14 | notice | LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/05/2022 09:02:17 | critical | No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
and this is my BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/57373d7bb8d00da9b4abedd4d0bbba9026...
on 31-05-2022 16:00
I'm not sure what do you mean by power level and how to get it but I found downstream and upstream
downstream is
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 0.2 | 40 | 256 qam | 25 |
2 | 203000000 | -0.5 | 40 | 256 qam | 9 |
3 | 211000000 | -0.7 | 40 | 256 qam | 10 |
4 | 219000000 | -0.7 | 40 | 256 qam | 11 |
5 | 227000000 | -0.7 | 40 | 256 qam | 12 |
6 | 235000000 | -0.7 | 40 | 256 qam | 13 |
7 | 243000000 | -0.9 | 40 | 256 qam | 14 |
8 | 251000000 | -0.9 | 40 | 256 qam | 15 |
9 | 259000000 | -1.2 | 38 | 256 qam | 16 |
10 | 267000000 | -1.9 | 38 | 256 qam | 17 |
11 | 275000000 | -1.7 | 38 | 256 qam | 18 |
12 | 283000000 | -1 | 38 | 256 qam | 19 |
13 | 291000000 | -0.4 | 40 | 256 qam | 20 |
14 | 299000000 | -0.2 | 38 | 256 qam | 21 |
15 | 307000000 | -0.2 | 40 | 256 qam | 22 |
16 | 315000000 | 0 | 40 | 256 qam | 23 |
17 | 323000000 | 0 | 40 | 256 qam | 24 |
18 | 339000000 | 0.2 | 38 | 256 qam | 26 |
19 | 347000000 | 0.4 | 40 | 256 qam | 27 |
20 | 355000000 | 0.5 | 40 | 256 qam | 28 |
21 | 363000000 | 0.5 | 40 | 256 qam | 29 |
22 | 371000000 | 0.7 | 40 | 256 qam | 30 |
23 | 379000000 | 0.7 | 40 | 256 qam | 31 |
24 | 387000000 | 0.9 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 6 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.9 | 10 | 0 |
4 | Locked | 40.9 | 9 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 40.9 | 3 | 0 |
9 | Locked | 38.6 | 7 | 0 |
10 | Locked | 38.9 | 0 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.6 | 4 | 0 |
13 | Locked | 40.9 | 2 | 0 |
14 | Locked | 38.9 | 6 | 0 |
15 | Locked | 40.3 | 7 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 7 | 0 |
18 | Locked | 38.9 | 9 | 0 |
19 | Locked | 40.3 | 6 | 0 |
20 | Locked | 40.3 | 4 | 0 |
21 | Locked | 40.3 | 8 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.3 | 5 | 0 |
upstream is
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39399961 | 44.8 | 5120 | 64 qam | 10 |
2 | 25800009 | 44.8 | 5120 | 64 qam | 12 |
3 | 32600009 | 44.8 | 5120 | 64 qam | 11 |
4 | 46199991 | 44.8 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Thanks
on 31-05-2022 16:04
31-05-2022 16:05 - edited 31-05-2022 16:07
To my eyes that's a pretty nice set of stats.
Re your bqm what happened at 10am? Are ping responses still enabled on the router?