virgin media connect app- unsupported modem

[MarcD92]

Recently got the hub 3 installed and have a few dark spots in the house were I'm not getting the best connection. So downloaded the Virgin Media Connect app to do the scan to try get a booster or two sent out. But when I go into the app and press "I've already installed my hub" it just comes up with "Unsupported Modem". 

I've tried to reset the mode and set it up again but still gives the same result.

Anyone have any ideas in how I can get past this?

Thanks in advance 

[jbrennand · Accepted solution]

see this for info...
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you.

Its now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' latest little game of saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

[Zoie_P]

Hi MarkD92m

Thank you for your post. I am sorry to hear you are having issues within your home, have you tried @jbrennand's advice above?

Zoie