Virgin Media Community

[welshgreek]

drops signal all the time

very slow not up to 200 promised, lucky if 2 sometimes and not peek times

can scan to se who is connected 

nothing helps are we just being charges lots to help iron out the glitches?

[Samantha_L]

Hi welshgreek,

Thanks for posting and welcome to the community.

I'm sorry to learn you are having an issue with your broadband connection.

Looking at your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005050877 and has a review date of 6th December. As this is a review date it can be subject to change.

As you mentioned you achieve low speeds outside peak hours, can you completed speed tests through a wired connection and let us know the results please?

With the signal drop is this in regards to the wireless connection? If so, you can take a look at this guide to improve the connection > Getting the best WiFi.

Kind regards

Sam

[welshgreek]

6th of december now passed no improvement and wifi dropping even more often

[omen]

Dont use wifi to test any sort of fault - YOU MUST USE CABLED INTERNET to allow any Virgin employee to diagnose the fault.

The hub3.0 has very poor wifi penetration and distance coverage so that will just make things worse!

Try using cabled internet for a day and if its still the same issue then they can narrow it down - using wifi just makes things more complicated

because they are so many things that can affect wifi signals in your home and in neighbouring homes especially if you are in a block of flats.

[welshgreek]

i don't mean to sound arrogent but neither wifi or cable are consistent  your hub is not good and i do not seem to be the only one to say this in fact no one i know in my area who has a hub 3 is happy . so why don't you just admit it and replace it or admit you can't sort it out and your system doesn't work. it drops all the time at least 3 times a day i am having to reboot it .

I really feel i have been conned