• 1
  • 0
  • 0
Joining in
Message 1 of 1
Flag for a moderator

utilisation fault

So new to virgin from april 2018 on a 12mth contract fibre 100 unlimited upgraded to 200 Laughable speed., entertainment and landline, , poor bufferting and slow and reduced speeds since sign up, given the usual exuses until this month finaly get to the bottom of issue UTILISATION FAULT in area i live, since feb 2018 not due to be fixed untill jul 2019, why would a company the size of Virgin sell me a product and service with a known fault, if i had purchased a Tv or a Car or almost any product from the high street with a known fault at purchase i would receive a full refund and a appology and probably in most cases compensation, but no £40 we have had in the form of credit added to our account and told to contact OFCOM if we want to complain absolutely disgusting customer service. hang your heads in shame.

0 Kudos