on 10-08-2022 08:01
Please can somebody tell me why I am able to access my WiFi on my Mac but my Windows 10 laptop just keeps asking for my username and password? I have tried entering the user and password from the bottom of the hub and I have tried using the "admin" username but nothing works.
Answered! Go to Answer
on 16-08-2022 09:03
Hey BEF, thank you for reaching out and letting me know this.
If you ever need anything again in the future please do feel free to reach out. Thanks
Matt - Forum Team
New around here?
on 10-08-2022 10:47
if it's asking for username AND password you're connecting to the wrong network, probably the VM guest or a neighbours connection.
your own ssid will only require a password
make sure its the wifi that is on the wee card that was supplied with the hub (hub3 card pulls out of the base, hub4 is a separate card)
on 10-08-2022 11:08
Yes the username and password are correct but the laptop keeps asking for the network security key? where will I find that?
Thank you
on 10-08-2022 11:10
on 10-08-2022 11:35
Thank you Mrkinny, I have solved the WiFi problem now by connecting by ethernet. This is fine.
on 12-08-2022 14:24
Hey BEF, thank you for reaching out and I am sorry to hear you cannot find your WIFI password.
This password is located under the router, I know you have managed to sort it by plugging the cable in however if you wanted to go wireless you can find the sticker under the router. Thanks
Matt - Forum Team
New around here?
on 12-08-2022 17:21
Thank yo this is now no longer a problem.
on 16-08-2022 09:03
Hey BEF, thank you for reaching out and letting me know this.
If you ever need anything again in the future please do feel free to reach out. Thanks
Matt - Forum Team
New around here?