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going_crackers
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unusable internet during work hours

Somebody at Virgin, please help. I can no longer take the poor service I receive.

my 100mb service during work hours mon-fri is as much use as a box of frogs.

Evenings and weekends I get perfect service, like clockwork during the week by about 9am I can no longer use my virgin internet and have to switch to my 4g tethered internet from my phone.

I've tried calling and logging tickets, but nothing! please reach out to me!!!!

i'm slowly losing it!!

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gary_dexter
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Alessandro Volta
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Message 2 of 6
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Re: unusable internet during work hours

Setup a BQM graph and post the share link to it back here


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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jbrennand
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Message 3 of 6
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Re: unusable internet during work hours

As Gary says...


if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
going_crackers
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Re: unusable internet during work hours

see link for BQM graph. graph 

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going_crackers
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Message 5 of 6
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Re: unusable internet during work hours

I'm still suffering from the same problem, unable to actually log a fault. How do I call up Virgin and speak to someone!!!  I go in circles with tests on my line and things get rebooted but never any change!

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jbrennand
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Message 6 of 6
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Re: unusable internet during work hours

Can yiou post a link to the share live graph for the BQM - the old one is a wall of red.

Then do this
___________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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