on 29-03-2023 08:55
OK network stopped working, so phoned 156 on virgin phone 1st question they ask what is your four digit pin, well never had one and never been ask for this in the past, so can not advance any more.
I only have vm broadband and phone, so how do I check connection status.
By the way it did come back on after 10mins but I would like to know where this pin is they are asking for for future reference in case I have to phone for any thing else.
any help would be appreciated
Answered! Go to Answer
on 29-03-2023 10:28
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 29-03-2023 10:28
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 29-03-2023 10:37
on 29-03-2023 16:29
01-04-2023 10:33 - edited 01-04-2023 10:34
Hi @trev23
Welcome back to the community forums.
Sorry to hear that you had a short network issue and couldn't get through to speak to us. Glad to hear that this was only a short time and that service resumed after 10minutes. Please do let us know if you have any further issues at all.
Our contact number is 150 here in the UK from your Virgin Media landline or 0345 454 1111 from and other line.
The only 156 number that I am aware of is for Virgin Mobile in Kuwait and so would not be a valid number for us here in the UK. For your UK media account, you'll have a memorable word that we will ask 3 random characters from to pass any needed account security over the phone.
If you ever do need to change your memorable word at all, this can be don via your online account by going through Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).