superhub upgrade

[Whirlybird1]

hi I have been having problems with my wifi on superhub 2 so rang virgin they did a test and said if it wasnt any better after 24hrs contact them which after several 1 hour waits talked to someone about an upgrade to the superhub 3 told they could not do that and gave me a 03330005925 number which turned out to be a utility only number I am lost as to what to do and am seriously thinking of leaving them after over 20 years can anyone help please ?

[gary_dexter · Accepted solution]

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@Whirlybird1 wrote:

hi the engineer came out and fixed the problem he also said that a wifi booster might help for downstairs and said it was free for just to have one.

so rang up to be told it would be £5 per month is this right or wrong thank you.

john

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Depends on the package you are on.

If they are free then by all means try them - if you need to pay the monthly rental for them, then that's not financially viable and you'd do better getting your own equipment you would outright own.

[Whirlybird1]

thanks yes i am on the 100mb so they told me it would be £5 PER MONTH agree i would be better getting my own but I think for a customer thats been with them well over 20 years its unfair 👍cheers.

[Serena_C]

Hi @Whirlybird1

Thanks for getting back to us, I'm glad to hear the engineer has fixed the issue with your SuperHub. Thanks for letting us know 🙂 If you’re a Volt or Gig1 customer, Intelligent WiFi Pods are included with your package - otherwise the Intelligent WiFi Pod costs £5 per month. For more details, please visit https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-existing-customer

Kind regards,

Serena

[gary_dexter]

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@Whirlybird1 wrote:

thanks yes i am on the 100mb so they told me it would be £5 PER MONTH agree i would be better getting my own but I think for a customer thats been with them well over 20 years its unfair 👍cheers.

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Why is it unfair? How long you've been a customer is irrelevant. 

[Whirlybird1]

IRRELEVANT  that is todays thinking custom does not matter any more like it used to sad world.

and to get to this point i have made several 1 hour cut off phone calls.🤐