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jtk300
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superhub 2 logs sent by email are empty

i set up my superhub 2 to email me the logs  as i am getting a lot of T3 errors and disconnects recently , but when i receive them they are completely empty.

even though if i log onto the superhub there is data in the log to be sent.

 

Any Ideas ?

 

 

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legacy1
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Re: superhub 2 logs sent by email are empty

But what logs does it send? Because it might not send all logs just the so called firewall logs.

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jtk300
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Re: superhub 2 logs sent by email are empty

the emails come with the title virgin media super hub and are completely empty . it does not say if it is a firewall log or not.
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CR5Admin
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Re: superhub 2 logs sent by email are empty

I'm having the same issue, trying to get firewall logs emailed and the e-mail arrives but it just blank with no logs in the e-mail body or attached to the e-mail.

Anyone go any idea's on this? Or had the issue and resolved?

 Virgin Media Super Hub 2ac 

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Forum Team
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Re: superhub 2 logs sent by email are empty

Hello jtk300

Sorry to be so vague and I could be wrong but I seem to recall something about the way the Superhub 2 formats them, is the log data visible in the header? Only affects certain email providers if I recall.

Thank you

 

Nicola

Virgin Media Forum Team
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