Virgin Media Community

[nezws3]

Recently the super hub 2's  wifi has been turning off randomly and staying off until it gets rebooted. is there any fix for this? nothing has changed with the hubs settings or position to cause this. 

[chromedome21]

I recently had the same problem on the Superhub 2 wifi. After waiting 2 years for the promised hub 3, that never materialized, after repeat requests, i finally bit the bullet, bought a ASUS router, connected to the virgin hub (all it's good for is router mode), and guess what, no more dropouts, even with about 15 devices connected, and faster speeds. Thanks for nothing virgin, the only reason i'm still with them is the now, stable, constant connection and speed, at considerable cost for the ASUS router that is up to the job...

[mrbeatnik]

Nope, no real solution. Have to live with it. Seems like hundreds of people have the exact same problem, but it's "not a fault with the hub". Everyone just so happens to have the same exact problem but it's all a coincidence...

Most people are opting to buy a separate router which will be stable...

[Simon_Midgley]

Same here its constantly crashing iether the wi fi drops or the whole box its that bad i have added a plug in timer to reboot it through the day not the best fix but now the crashing is worse 

[Heather_J]

Hello all, 

Thanks for posting

Sorry for the connection problems. 

When you notice the disconnections, does it appear that your Hub is rebooting or even resetting which would mean it would lose all personal settings?

Hope to hear back from you soon, 

Take care. 

[Simon_Midgley]

Both wi fi lights freeze and i lose all my wi fi if im streaming this can continue to stream as tv is wired to hub
Other times its all crashes and wont do anything until rebooted

I am unable to do a factory reset as the option in settings is greyed out and the setting back up files is no good as the option to restore from back up has gone. i have had to put it on a timer that reboots it every 3hrs as i need my wifi for my cameras
Please help as this is rubbish at the moment

[nezws3]

No the router isn't resetting the WiFi just freezes up and sometimes one or both of the WiFi lights go off and won't come back on until it's rebooted. This is happening once every 4-5 hours now.

[Heather_J]

Hello all, 

Just to keep you posted, we're looking into this issue as we're seeing a few cases crop up. 

We'll be in touch with an update soon. 

Thanks again, 

Take care.