still losing connection on !00 mbps service

[ukmartian]

I still have ongoing problems with my 2.4 ghz band ...I have had engineers , tried different systems and devices but I am still geting dropouts and slow speeds at peak times . the last engineer said everything checks out and suggested i try a mesh system because I several devices which are 2.4 only , I have already bought my own router and put my hub 3 into modem mode , that made no difference I now have a mesh system , i have hard wired as many items as possible , I am utilising 3 networks to spread the traffic , I have a combined signal on the mesh system and logged tablets , phones and my laptop to that as they are mostly 5ghz (except my Roku stick) which does not cause a problem I have used the guest network and set 2 seperat networks  for 2.4 and 5 ghz with seperate ssid's, this is so i can easily connect smart plugs without having to switch bands off and on as the are only 2 .4 . However once again the 2.4 band failed at a peak time went from about 30mbps down to no internet , then to 2.4 ...i checked the log in my mesh system and I had very little usage from my devices .....why it is difficult to watch Roku in the evening because of the buffering ....I know the mesh is working  as my coverage is much better even my man cave gets coverage., where do I go from here ...sky ??

[Adduxi]

You really need to setup a BQM and post the shared data.  BQM is here www.thinkbroadband.com/ping  This is a free service and will monitor your connection 24x7   Once up and running for a day, post the shared date link here and we can comment.

Also as previously stated, have you done a wifi scan of your environment?  It may be you live in a noisy wifi area?  There are several wifi scanners on Google Play for Android devices.  Best 2.4 channels are 1, 6 or 11.  Avoid other channels as they overlap and cause issues.

[ukmartian]

 unfortunately I am technically challenged with all this  ..when it goes down I find it easier to reboot and see what happens or hotspot my mobile data or even  just turn everything off and watch a old fashioned DVD instead...

[ukmartian]

Whether it is a fault with VM's service or my equipment which is all new bought to try and cure the issues, I have now given up,  it either works or it doesn't..i cannot afford to spend anymore money as I was told I needed to upgrade my broadband package to cope with my devices...

[ukmartian]

I have been asked to set up and run a BQM...SO....What is it, and how do I do it please..just a bit out off my depth at the moment..i have a HUB 3 in modem mode connected to a mesh system 

[Andrew-G]

BQM = Broadband Quality Monitor.  You can setup a BQM over at Thinkbroadband and that'll show certain aspects of what's going on with your VM connection.  Post a LINK to a LIVE, SHARED graph in the relevant thread here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.

Don't post the link at the top of the page from your logged-in view, that only works for you, you need to use the "share" option.  

[jem101]

You will also need to make sure that your mesh system is configured to respond to the messages that the BQM will be sending, and often this is disabled by default. Go through the settings on whichever mesh system you are using and look for something like 'Respond to Pings from the Internet' or 'ICMP Response' or similar. I believe there are a couple of mesh systems where it is not possible to enable ping response in which case you won't be able get a meaningful BQM.

[Andrew-G · Accepted solution]

@ukmartian Can you do us a favour to help us help you?  Connect to the hub's interface and pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  This might seem all techy and high risk, but be assured there's nothing you can inadvertently change if you're not logged in to the hub.

I've seen your network log in another thread (please stick to this one thread, it's difficult to keep track otherwise) and that looks very poor, but if we can have a full set of Downstream, Upstream and Network log together here that'll help in addition to the BQM.  On the basis of that other network log it seems likely to me that there's a poor broadband connection that VM's staff have failed to spot.

[ukmartian]

Welcome back!

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Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	4.4	40	256 qam	32
2	267000000	1.9	38	256 qam	17
3	275000000	1.5	38	256 qam	18
4	283000000	1.5	40	256 qam	19
5	291000000	1.5	40	256 qam	20
6	299000000	1	38	256 qam	21
7	307000000	1.4	40	256 qam	22
8	315000000	1.9	40	256 qam	23
9	323000000	2	40	256 qam	24
10	331000000	2.5	40	256 qam	25
11	371000000	3.2	40	256 qam	26
12	379000000	3.9	40	256 qam	27
13	387000000	4	40	256 qam	28
14	395000000	4.4	40	256 qam	29
15	403000000	4.6	40	256 qam	30
16	411000000	4.5	40	256 qam	31
17	427000000	4.5	40	256 qam	33
18	435000000	3.9	40	256 qam	34
19	443000000	3.5	40	256 qam	35
20	451000000	4.8	40	256 qam	36
21	459000000	4.5	40	256 qam	37
22	467000000	4.3	40	256 qam	38
23	475000000	4.6	40	256 qam	39
24	483000000	4.3	40	256 qam	40

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	27	0
2	Locked	38.9	18	0
3	Locked	38.9	22	0
4	Locked	40.3	23	0
5	Locked	40.3	20	0
6	Locked	38.9	32	0
7	Locked	40.3	20	0
8	Locked	40.3	16	0
9	Locked	40.9	20	0
10	Locked	40.9	21	0
11	Locked	40.3	14	0
12	Locked	40.9	21	0
13	Locked	40.9	12	0
14	Locked	40.3	11	0
15	Locked	40.3	9	0
16	Locked	40.3	23	0
17	Locked	40.9	25	0
18	Locked	40.9	21	0
19	Locked	40.9	24	0
20	Locked	40.9	32	0
21	Locked	40.3	22	0
22	Locked	40.9	8	0
23	Locked	40.9	9	0
24	Locked	40.3	15	0

[ukmartian]

Welcome back!

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Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	47.5	5120	64 qam	1
2	25800000	47.5	5120	64 qam	4
3	32600000	47.5	5120	64 qam	3
4	39399993	47.5	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[ukmartian]

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Router status

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Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	foA,.iyewrkldJKDHSUBsgvca

Primary Downstream Service Flow

SFID	24510
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	30075
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort