slow wi fi and constant disconnects SHUB 2

[84peterf]

As above super hub 2 that's quite a few  years old.

Slow wifi on on Sony smart tv constantly buffering and loseing connection. Hub is uninterrupted and just a few meters away Im  having to rest continually. Mobile phones also lose connection regularly. Tv is becoming unwatchable as I keep having to disconect the tv and reset that.

Tested wi fi speed on phone after resetting hub and download speed was less than 2mbs Up load was 9mbs on a 100mbs package. On desktop windows computer I get  70mbs through powerline adaptor which may slow it a little.  Service status checked and run the remote chcks that say all is ok. Any advice appreciated.

[84peterf]

Typically behaved ok last night  not 100% but better than three or four previous evenings. 

Have shared yesterdays graph as you suggested John.

[jbrennand]

Shared it where ? Not here 🙂

[84peterf]

Not  sure what type of link this is the direct link to the graph John.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a1b112d5c945fdf579529b51c000b84c29200057

[jbrennand]

Doesnt look good - what do the logs show over that period?

[jbrennand]

I think you need VM to take a closer look at the connection.

Try calling in - or a VM person should do that for you in a day or so when they get here

[84peterf]

Thanks for that John.

I wouldn't know how to interpret the graphs in any case . What should I be looking for on the graph? Yesterday was a good day with just one glitch the days previous it was awful.

I'll monitor and see how it performs over a few days and post the logs and contact Virgin and perhaps show them the graphs if that's possible.

Here's current the log.

First Time	Last Time	Priority	Error Number	Description
30/07/2021 08:47:26 GMT	30/07/2021 08:47:26 GMT	Error (4)	68010302	DHCP WAN IP -
30/07/2021 08:46:27 GMT	30/07/2021 08:46:27 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
29/07/2021 17:23:14 GMT	29/07/2021 17:23:14 GMT	Warning (5)	66050310	Auth Success - Web login successful.
29/07/2021 15:52:05 GMT	29/07/2021 15:52:05 GMT	Warning (5)	66050310	Auth Success - Web login successful.
29/07/2021 15:42:38 GMT	29/07/2021 15:42:38 GMT	Warning (5)	66050310	Auth Success - Web login successful.
29/07/2021 11:50:38 GMT	29/07/2021 11:50:38 GMT	Warning (5)	90000200	CSFR Detect - Expired Content Submitted ; LAN Interface
28/07/2021 19:48:52 GMT	28/07/2021 19:48:52 GMT	Error (4)	68010302	DHCP WAN IP -
28/07/2021 19:47:50 GMT	28/07/2021 19:47:50 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
28/07/2021 11:25:23 GMT	28/07/2021 11:25:23 GMT	Warning (5)	90000200	CSFR Detect - Expired Content Submitted ; LAN Interface
27/07/2021 22:22:51 GMT	27/07/2021 22:22:51 GMT	Error (4)	68010302	DHCP WAN IP -
27/07/2021 22:21:49 GMT	27/07/2021 22:21:49 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
27/07/2021 17:58:50 GMT	27/07/2021 17:58:50 GMT	Error (4)	68010302	DHCP WAN IP -
27/07/2021 17:57:50 GMT	27/07/2021 17:57:50 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out

 

[jbrennand]

The only thing really untoward on the BQM are the disconnects - those are the vertical red stripes. The yellow latency peaks aren't bad I see the same (see below). The T3 timeouts in the logs may suggest an issue - but a logs expert (or VM) needs to comment.

[Paul_DN]

Hi 84peterf,

Thank you for coming back to us, I have manage to locate your account and have ran some diagnostic checks and it is showing issues with the Router not being set up correctly which very well may be the Router itself due to the length of time you have had it.

can you try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards?

If the same issue occurs once done I will look into a new Router.

Regards

Paul.

[84peterf]

Hi Paul thank you for checking. Have now reset router as you suggested. Hopefully that will cure my woes.

[Alex_RM]

Thank you 84peterf,

Keep us posted with how you get on. 

Alex_Rm