on 28-07-2021 21:27
As above super hub 2 that's quite a few years old.
Slow wifi on on Sony smart tv constantly buffering and loseing connection. Hub is uninterrupted and just a few meters away Im having to rest continually. Mobile phones also lose connection regularly. Tv is becoming unwatchable as I keep having to disconect the tv and reset that.
Tested wi fi speed on phone after resetting hub and download speed was less than 2mbs Up load was 9mbs on a 100mbs package. On desktop windows computer I get 70mbs through powerline adaptor which may slow it a little. Service status checked and run the remote chcks that say all is ok. Any advice appreciated.
Answered! Go to Answer
on 01-08-2021 11:48
A little improvement though still had a disconnect from wi fi last evening as can be seen in the BQM graph. What I don't understand is after switching off and switching on the router the levels have shot up. The red bar on the left is whre id did a router re set and then had to re-enable ping for the BQM. Here is the snapshot direct link.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e38a09fbd76095b2eee1a4c031c86cefaa96f60d-01-08-2021
on 01-08-2021 12:07
Hi @84peterf,
I have taken another look at your account.
We have identified a very short term connectivity issue which may cause intermittent or performance related issues with your connection and your connection will return to normal very soon.
In the meanwhile, can you please that all cables are connected securely. The issue that has been identified may be the result of a loose connecting cable. Check coax cable (white cable) connections to VM equipment, splitters and wall sockets to make sure all cables are connected to the VM equipment. Once you have done this, please monitor your connection over the next 7 days and if the issue still persists, let us know.
Just to let you know, if you need help with your Virgin Media services in the future, we’ve also got lots of hints and help in our Virgin Media mobile app and our Help & Support area 🙂
Regards
01-08-2021 12:12 - edited 01-08-2021 12:19
Thank you for the reply. here is the network log now completely changed. All cable connections appear good and tight in router and at connection point.
First Time | Last Time | Priority | Error Number | Description |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
01/08/2021 11:10:07 GMT | 01/08/2021 11:10:07 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
on 01-08-2021 12:16
We'd advise monitoring your connection at this stage and if the issue persists let us know.
on 01-08-2021 12:22
on 01-08-2021 12:29
I can appreciate that @84peterf
After running through some diagnostics on your account, a short term connectivity issue was identified and so if your connection does not improve after 7 days let me know and I will be happy to arrange a technician visit for you.
on 02-08-2021 20:41
More wi fi disconnects and reboots last evening and today just before 6pm and just gone again. Here's today's graph.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9efe6c74799507538ecb80b617f2ae7544e182c3-02-08-2021
on 03-08-2021 11:07
Hello @84peterf.
Thank you for showing us this information.
I have emailed the area field manager for your area, I am just waiting for a response.
Once I have an update I will let you know asap!
Many thanks,
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on 03-08-2021 13:39
Thank you Hayley.
on 03-08-2021 13:56
You are welcome @84peterf.
I have an update for you.
The area field managers are now monitoring your connection for the next 24 hours, if they see the drops in signal they will let me know what they will do next, it is likely that we will need to send an engineer round.
But I can not book this yet until the 24 hours is up 🙂
I hope this is okay for now.
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