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slow speed again

beano2
Tuning in

should be getting 350  but only getting 100  again ring them same old unplug everything plug it all back in  works for a day or two then speed goes lost the will to live now 

2 REPLIES 2

Andrew-G
Alessandro Volta

If you'll briefly re-acquire the will to live and do the following we might be able to help you:

When the hub has been running for a good long time (and ideally speed has dropped, but BEFORE you reboot it) connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.  If that is all clear we'll look at other possibilities.

jbrennand
Very Insightful Person
Very Insightful Person
100mbps is always suspicious"

Is that on ethernet connections or wifi ones or both?

On what devices? Are those being limited to 100 by the ethernet cable, the NIC card connection speed, bad drivers, QoS software, or connection on the 2.4 wifi band rather than 5GHz?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.