slow broadband speeds

[LS95]

over the past few days the internet has been remarkably slower and Wi-Fi has been terrible cant seem to identify a problem with it any help would be apricated 

[jbrennand]

Check first for “known network faults”

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[LS95]

done all of this its showing no faults

[LS95]

Also whenever I attempt to connect my phone it will say "failed to obtain IP address" 

[Alex_RM]

Hi LS95,

Thanks for posting and sorry to hear you've been experiencing some slow speeds.

I've not been able to locate any details for you, so I've popped you over a private message (purple envelope, top right hand corner) so I can take a closer look.

Alex_Rm

[Alex_RM]

Thanks for popping your details over via private message LS95,

I can see you're currently affected by a short- term connectivity issue which may cause intermittent or performance related issues.

In the vast majority of cases this resolved itself within 24 hours, if you can please monitor the connection and keep us posted with how you get on.

Alex_Rm

[LS95]

hi alex its been atleast 2 weeks with this wifi and speed issues

[gary_dexter]

What about wired devices?

[LS95]

slightly affected but not nearly as bad

[LS95]

just tuning back into this to say the issue is still ongoing