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service breaking ping spikes like clockwork

matterrs
Tuning in

on ‎31-12-2021 07:38

Hello to the forums first time joining here after a LONG 9 years of using the service with  no issues worth naming until the last 2 weeks 

two weeks ago i noticed horrible lag while in competitive tournament then got disconnected , this continued to happen for the rest of the day leading to me going through all troubleshooting tips and discovering my router  was on its dying legs leds flickering like the 5v rail was on its way out so i presumed this was causing my issues and ordered the new 1gb and included hub.

but the issues have continued and are apparent with nearly all services  video calls , voip calls , cloud services , always online drm  software, they are all disconnecting during the ping spikes the only service thats reliable comically is netflix 

 
This issue is making my hobbies and work impossible on this connection , my guess is a piece of hardware between me and a virgin main hub is to blame as a wire wouldn't cause a clockwork style problem or interference  

so my ping spikes to 3000Ms give or take 4/500ms every 45 seconds  in terms of packets i will get 37 packets @25ms ping and 2/3 packets at 3000ms sometimes including a failed packet then levels back to 25ms and repeat 24hours a day i haven't had a single reliable day since the problem began 

the only test through the virgin media hub that shows my fault is the ping tool in admin section 
settings im using for the test is 64 bits data google ip and 200 x ping packets

test 1 google ie 
PING 142.250.74.227: 64 data bytes
--- 142.250.74.227 ping statistics ---
200 packets transmitted, 200 packets received, 0% packet loss round-trip
min/avg/max = 22.000/76.000/2940.000 ms

test 2 google ie 
PING 142.250.74.227: 64 data bytes
--- 142.250.74.227 ping statistics ---
200 packets transmitted, 200 packets received, 0% packet loss round-trip
min/avg/max = 22.000/54.000/2029.000 ms

test 3 google ie 
PING 142.250.74.227: 64 data bytes
--- 142.250.74.227 ping statistics ---
200 packets transmitted, 200 packets received, 0% packet loss round-trip
min/avg/max = 23.000/53.000/1897.000 ms

 

here is the linear ping test using 3rd party software to an eu server black  bars are failed packets ping 1.PNG

 

ping 2.PNG

 

ping 3.PNG

 

ping 4.PNG

 

and finally my routers status pages 

status.PNGdownstream 1.PNGdown stream 2.PNGdownstream 3.PNGupstream.PNGconfig.PNGnetworklog.PNG

 

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matterrs
Tuning in
In response to Andrew-G

on ‎04-01-2022 13:39

both companies are at fault here

virgin uk is at fault for not clearly marking this website as ! uk customers only ! 

Virgin media IE is at fault for using twitter as a support portal 

if i explained why i hate twitter most of you would probably feel sick and delete your twitter accounts 

you may say they are separate companies but they are under the same name owned by the same person so no they are not separate in reality  just separate branches 

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