on 31-12-2021 07:38
Hello to the forums first time joining here after a LONG 9 years of using the service with no issues worth naming until the last 2 weeks
two weeks ago i noticed horrible lag while in competitive tournament then got disconnected , this continued to happen for the rest of the day leading to me going through all troubleshooting tips and discovering my router was on its dying legs leds flickering like the 5v rail was on its way out so i presumed this was causing my issues and ordered the new 1gb and included hub.
but the issues have continued and are apparent with nearly all services video calls , voip calls , cloud services , always online drm software, they are all disconnecting during the ping spikes the only service thats reliable comically is netflix
This issue is making my hobbies and work impossible on this connection , my guess is a piece of hardware between me and a virgin main hub is to blame as a wire wouldn't cause a clockwork style problem or interference
so my ping spikes to 3000Ms give or take 4/500ms every 45 seconds in terms of packets i will get 37 packets @25ms ping and 2/3 packets at 3000ms sometimes including a failed packet then levels back to 25ms and repeat 24hours a day i haven't had a single reliable day since the problem began
the only test through the virgin media hub that shows my fault is the ping tool in admin section
settings im using for the test is 64 bits data google ip and 200 x ping packets
test 1 google ie
PING 142.250.74.227: 64 data bytes
--- 142.250.74.227 ping statistics ---
200 packets transmitted, 200 packets received, 0% packet loss round-trip
min/avg/max = 22.000/76.000/2940.000 ms
test 2 google ie
PING 142.250.74.227: 64 data bytes
--- 142.250.74.227 ping statistics ---
200 packets transmitted, 200 packets received, 0% packet loss round-trip
min/avg/max = 22.000/54.000/2029.000 ms
test 3 google ie
PING 142.250.74.227: 64 data bytes
--- 142.250.74.227 ping statistics ---
200 packets transmitted, 200 packets received, 0% packet loss round-trip
min/avg/max = 23.000/53.000/1897.000 ms
here is the linear ping test using 3rd party software to an eu server black bars are failed packets
and finally my routers status pages
on 04-01-2022 13:39
both companies are at fault here
virgin uk is at fault for not clearly marking this website as ! uk customers only !
Virgin media IE is at fault for using twitter as a support portal
if i explained why i hate twitter most of you would probably feel sick and delete your twitter accounts
you may say they are separate companies but they are under the same name owned by the same person so no they are not separate in reality just separate branches