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waterdale
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router

I cannot access settings on my hub as the password does not work even after reset

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jbrennand
Alessandro Volta
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Re: router

Do another pinhole reset to factory settings. With the Hub "on" push in the pin on the back/side/bottom of the Hub with the end of a paperclip until you feel it at the “stop point” and hold for a "timed" 60 seconds do NOT restart the Hub after that. Your passwords/passphrase for both the Hub settings and Wifi networks should revert to the two printed on the Hub sticker on its base/side/card.
If that doesn’t sort it - call it in as faulty it will need replacing

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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legacy1
Alessandro Volta
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Re: router

Have you ever changed the hub password and is this the first time you done a reset on the hub? Or have you done a reset before?

Seems to be a common fault with the hub 3 so you likely need a new hub.

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Forum Team
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Re: router

Hello waterdale

Would you like me to have a look into this for you 

From what others have advised we may need to get a new hub swapped out for you 

Gareth_L

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waterdale
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Re: router

Thank you legend  i will try that

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