Menu
Reply
Highlighted
  • 10
  • 0
  • 0
jfdomega
Tuning in
364 Views
Message 1 of 19
Flag for a moderator

router suddenly lost wi fi connection and intermittent wired also

hi all' anybody here knows what is going on with my super hub, it suddenly started losing wifi connection and i had to reset it all the time. now i have lost wifi completely, and now having wired intermittent connection. i have done everything people say to do reset all the settings now the routers lights are going crazy blinking sometimes amber sometimes blue sometimes only two lights sometime only one. as i write this the wired connection is in and out,for the last two days i have tried everything, it looks like it is dying. Smiley Sad anyone have any ideas? thanks in advance.

regards sally

0 Kudos
Reply
  • 17
  • 0
  • 1
TP22
Tuning in
344 Views
Message 2 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also

I've had a similar problem for the past week. Internet connection drops for a few minutes and then comes back. This happens twenty times a day or more. I've reset the Superhub twice, and it makes no difference. Does anyone at Virgin Media know what's going on?

0 Kudos
Reply
  • 10.36K
  • 755
  • 2.1K
Superuser
Superuser
333 Views
Message 3 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also

start here


log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status - and post the downstream and upstream figures

____________________

Tony
0 Kudos
Reply
  • 17
  • 0
  • 1
TP22
Tuning in
330 Views
Message 4 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also


Downstream
  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 17 13 14 15 16 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 13.17 12.54 12.89 12.91 13.11 13.03 12.84 12.89
RxMER (dB) 38.61 37.36 37.94 37.94 38.26 38.98 38.61 38.26
Pre RS Errors 308 548 966 281 293 306 290 977
Post RS Errors 279 306 962 276 293 303 282 965

Super Hub
Sign In
Upstream
home
Router Status
Upstream
Upstream
  US-1 US-2 US-3 US-4
Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 2 3
Frequency (Hz) N/A N/A 39400000 32600000
Ranging Status Other N/A Success Success
Modulation N/A N/A 64QAM 64QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 2 2
Power Level (dBmV) N/A N/A 40.50 40.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 5 0 0 0
T4 Timeouts 0 0 0 0
 
© 2010 Virgin Media. All rights reserved.

Have copied and pasted the Downstream and Upstream figures you asked for. I hope you can make sense of it 

0 Kudos
Reply
  • 10.16K
  • 900
  • 2.17K
Superuser
Superuser
332 Views
Message 5 of 19
Flag for a moderator
Helpful Answer

Re: router suddenly lost wi fi connection and intermittent wired also


jfdomega wrote:

hi all' anybody here knows what is going on with my super hub, it suddenly started losing wifi connection and i had to reset it all the time. now i have lost wifi completely, and now having wired intermittent connection. i have done everything people say to do reset all the settings now the routers lights are going crazy blinking sometimes amber sometimes blue sometimes only two lights sometime only one. as i write this the wired connection is in and out,for the last two days i have tried everything, it looks like it is dying. Smiley Sad anyone have any ideas? thanks in advance.

regards sally


What hub is it?

When you say you set all the settings, do you mean that you did a pinhole reset of the hub, by pressing a pin in the reset hole and holding for a good 30 secs.

If so it looks like a faulty hub, which VM will be glad to replace.

You can wait here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

 

0 Kudos
Reply
  • 10.36K
  • 755
  • 2.1K
Superuser
Superuser
316 Views
Message 6 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also

tp22

levels are too high - wait here for VM to pick the thread up - that can take a week or ring and book a tech visit - if you get offshore dont go through there nonsense of turning off etc - they can do nothing regardless of what they say - if the insist hang up and try again

____________________

Tony
0 Kudos
Reply
  • 17
  • 0
  • 1
TP22
Tuning in
308 Views
Message 7 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also

Thanks for your help and advice. Before contacting VM and asking for a tech visit, do you think I might need a new router or is it more likely they can fix the problem quite easily on the job?

0 Kudos
Reply
  • 10.36K
  • 755
  • 2.1K
Superuser
Superuser
299 Views
Message 8 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also


TP22 wrote:

Thanks for your help and advice. Before contacting VM and asking for a tech visit, do you think I might need a new router or is it more likely they can fix the problem quite easily on the job?


lowering the levels does not require a new hub - they can sort that easy enough - be careful what you ask for with new hubs - if you have a 2 or 2ac hang onto it over a 3 which can give problems especially if you are a gamer

____________________

Tony
0 Kudos
Reply
  • 10
  • 0
  • 0
jfdomega
Tuning in
287 Views
Message 9 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also

hi' it's the first super hub. yes did the pin hole, switching it off/on numerous times. pressing and holding the vm logo button, back to factory settings, resetting all the hub settings/trying different channels. tested all the cables for connectivity,breaks. it has to be the router as now the lights will not settle down. they are all blinking blue and going crazy!  and yet when i do a check service status it finds no problem. and now my wired service is intermittent. sometimes it will work, luckily i was able to type this message before it lost the connection. I'm losing it myself! Smiley Sad  as you said i think i will have to call VM . thanks.

regards sally

0 Kudos
Reply
  • 10.22K
  • 369
  • 1.16K
Forum Team
Forum Team
228 Views
Message 10 of 19
Flag for a moderator

Re: router suddenly lost wi fi connection and intermittent wired also

Hello jfdomega

 

I am sorry you are having problems with the internet, it looks like the hub was only locked on to a single downstream thus indicating possible previous network or hub issues. I have forced a reboot and it is all looking much better so hopefully it will improve from now on. The hub is reporting the wireless as working although the acid test is will any devices connect. Please would you give it a try and keep us updated.

 

Thank you

Nicola

Virgin Media Forum Team
0 Kudos
Reply