red light on router 3

[lealar]

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all devices through out the day, I have spoken to C.S who did nothing, they said they would look into this and come back to me, they never did, waist of time. I'm still waiting 4 days in now.

 

• Hub3
• Redlight
• router
• virginmedia
• WIFI

[Matthew_ML]

Hey lelar, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I am going to send you a PM but in the meanwhile please try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 

[Matthew_ML]

Glad to hear this has been resolved for you.